Senior Client Advisor
Join Gucci in Seoul as a Senior Client Advisor, enhancing brand loyalty through exceptional customer service and client relationship management in the luxury fashion industry.
Overview
Gucci, a renowned name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Known for its innovative designs and exceptional craftsmanship, Gucci offers a dynamic work environment where creativity and excellence are highly valued. As an employer, Gucci is committed to fostering an inclusive culture and providing opportunities for professional growth and development.
Role & Responsibilities
- Execute Gucci's selling ceremony to achieve both store and personal sales targets.
- Provide exceptional customer service by showcasing extensive product knowledge and exceeding client expectations.
- Engage in clienteling activities to understand customer needs, propose cross-selling and upselling opportunities, and enhance sales.
- Demonstrate passion for fashion and luxury goods, communicating trends and market insights to clients.
- Build and strengthen client relationships by adapting to diverse customer styles and ensuring their comfort.
- Monitor and update client information in the CRM system to retain existing clients and identify potential new ones.
- Manage visual displays in accordance with Gucci's guidelines and maintain stock levels on the floor and in the warehouse.
- Adhere to Gucci's grooming standards and company policies and procedures.
Qualifications
- Customer-centric service mindset with adaptability to diverse clientele.
- Excellent communication skills.
- High ethical standards and sense of responsibility.
- Team player with strong teamwork abilities.
- Ability to work in a fast-paced and dynamic environment.
- Experience in luxury, retail, fashion, or service industries preferred.
- Proficiency in foreign languages is an advantage.
Skills
Experience
Preferred experience in luxury, retail, fashion, or service industries.
Benefits
Gucci offers a comprehensive benefits package, including opportunities for professional development and career advancement within the Kering Group.
Culture
Gucci fosters a vibrant and inclusive workplace culture that values creativity, innovation, and collaboration. Employees are encouraged to express their individuality while contributing to the brand's legacy of excellence and luxury.