Senior Client Advisor

Overview

Gucci, a distinguished name in luxury fashion, operates under the auspices of the Kering Group, a global leader in apparel and accessories. Renowned for its innovative designs and exceptional craftsmanship, Gucci offers a dynamic work environment where creativity and excellence are at the forefront. As an employer, Gucci is committed to fostering a culture of inclusivity, accessibility, and professional growth, making it an ideal destination for those passionate about the fashion industry.

Role & Responsibilities

• Supervise and guide Client Advisors on the sales floor to achieve optimal performance with a customer-centric approach.
• Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
• Facilitate the development and growth of team members.
• Ensure a consistent and branded onboarding experience for Client Advisors and conduct training in collaboration with store management.
• Act as a role model by delivering exceptional client service and exceeding client expectations.
• Demonstrate comprehensive knowledge of Gucci products, history, and heritage.
• Attract new clients by serving as a Brand Ambassador within the community.
• Drive and surpass individual KPI goals by maintaining high standards of customer service and sales quality.
• Perform floor leadership duties, including opening/closing the store and organizing floor coverage.
• Maintain visual display standards in alignment with Gucci's guidelines.
• Support daily store operations in the absence of management.
• Serve as the initial point of contact for resolving complex client issues.

Qualifications

• Sales management experience in retail, luxury retail, or a service-related industry preferred.
• Bachelor’s Degree in a related field preferred.
• Proven ability to enhance customer experiences that foster loyalty and deliver measurable results.
• Capability to manage competing priorities in a fast-paced environment.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Strong industry awareness and business acumen.
• Excellent verbal and written communication skills and organizational abilities.
• Passion for the fashion industry.
• Flexibility to work a retail schedule, including evenings, weekends, and holidays.

Skills

Experience

Prior experience in sales management within retail, luxury retail, or a related service industry is preferred.

Education

Bachelor’s Degree in a related field is preferred.

Benefits

Gucci offers a comprehensive benefits package that includes opportunities for professional development, a dynamic work environment, and a commitment to inclusivity and accessibility.

Culture

Gucci fosters a vibrant and inclusive workplace culture that encourages creativity, collaboration, and continuous learning. Employees are empowered to express their individuality while contributing to the brand's legacy of innovation and excellence.