Senior Client Advisor
Join Gucci in New York as a Senior Client Advisor. Drive sales, lead a team, and embody the brand's values in this dynamic luxury fashion role.
Overview
Gucci, a prestigious name in the luxury fashion industry, is part of the globally renowned Kering Group. As an employer, Gucci is committed to fostering a culture of innovation and excellence, offering its employees opportunities to grow and excel in a dynamic environment. The brand is dedicated to inclusivity and accessibility, ensuring a supportive workplace for all.
Role & Responsibilities
- Provide supervision and guidance to Client Advisors to deliver exceptional performance and customer service.
- Collaborate with the Team Manager to offer real-time coaching and feedback to achieve business goals.
- Facilitate the development and growth of team members.
- Ensure a consistent and branded onboarding experience for new Client Advisors.
- Act as a role model by delivering exceptional client service and embodying the brand's values.
- Demonstrate comprehensive knowledge of Gucci products and heritage.
- Attract new clients by networking and acting as a Brand Ambassador.
- Drive individual KPI goals through superior customer service and sales quality.
- Perform floor leadership duties, including opening/closing the store and managing coverage.
- Maintain visual display standards in accordance with Gucci guidelines.
- Support daily store operations and address client issues in the absence of management.
Qualifications
- Sales management experience in retail, luxury retail, or a service-related industry preferred.
- Bachelor’s Degree in a related field is preferred.
- Proven ability to create positive customer experiences that build loyalty.
- Ability to manage competing priorities in a fast-paced environment.
- Proficiency with Microsoft Office software.
- Industry awareness and strong business acumen.
- Strong verbal and written communication skills.
- Excellent organizational skills.
- Passion for the fashion industry.
- Flexibility to work evenings, weekends, and holidays.
Skills
Experience
Previous experience in sales management within retail, luxury retail, or a service-related industry is preferred.
Education
Bachelor’s Degree in a related field is preferred.
Benefits
Gucci offers a comprehensive benefits package, including health insurance, employee discounts, and opportunities for professional development.
Culture
Gucci fosters a culture of inclusivity and accessibility, encouraging a community of passionate individuals dedicated to innovation and excellence in the fashion industry. The workplace is dynamic and supportive, promoting growth and creativity.