Senior Client Advisor
Join Gucci in New York as a Senior Client Advisor. Drive sales, lead teams, and embody the brand's values in a dynamic luxury retail environment. Competitive salary and benefits offered.
Overview
Gucci, a revered name in luxury fashion, is part of the Kering Group, a global leader in apparel and accessories. Kering empowers its brands to reach their full potential in the most imaginative and sustainable manner. Gucci, renowned for its innovative and progressive approach, offers a dynamic workplace where creativity and passion are celebrated, making it an ideal environment for those seeking to excel in the luxury fashion industry.
Role & Responsibilities
- Supervise and guide Client Advisors on the sales floor to achieve the highest performance through a customer-centric approach.
- Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
- Assist in the development and growth of team members.
- Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
- Act as a role model by delivering exceptional client service and exceeding client shopping needs.
- Demonstrate comprehensive knowledge of Gucci products, history, and heritage.
- Attract new clients by representing the brand as a Gucci Ambassador through community networking.
- Drive and exceed individual KPI goals by ensuring the highest level of customer service and sales quality.
- Perform floor leadership duties, including opening/closing the store and organizing floor coverage.
- Maintain visual display standards in accordance with Gucci guidelines.
- Support daily store operations in the absence of management.
- Serve as the first point of contact for difficult client issues.
Qualifications
- Sales management experience in retail, luxury retail, or a service-related industry preferred.
- Bachelor’s Degree in a related field preferred.
- Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
- Ability to manage competing priorities in a fast-paced environment.
- Proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
- Industry awareness and strong business acumen.
- Strong verbal and written communication skills and excellent organizational skills.
- Passion for the fashion industry.
- Flexibility to work a retail schedule, including evenings, weekends, and holidays.
Skills
Experience
A minimum of 3-5 years of experience in sales management within retail, luxury retail, or a service-related industry is preferred.
Education
Bachelor’s Degree in a related field is preferred.
Benefits
Eligible employees may participate in an employee benefits program, including medical, dental, vision, paid time off (PTO), and a 401K plan.
Culture
Gucci fosters a culture of inclusivity and accessibility, committed to providing a supportive environment where creativity and innovation thrive. The brand values diversity and encourages employees to express their individuality while working collaboratively to break new ground in the fashion industry.