Senior Client Advisor
Join Gucci in Nashville as a Senior Client Advisor. Drive sales, lead client advisors, and embody Gucci's brand values in a dynamic retail environment.
Overview
Gucci, a renowned name in the luxury fashion industry, operates under the prestigious Kering Group, a global leader in apparel and accessories. As an employer, Gucci is committed to fostering a culture of innovation, creativity, and inclusivity. The brand is dedicated to empowering its employees, providing them with opportunities to grow and excel in a dynamic and fast-paced environment.
Role & Responsibilities
- Supervise and guide Client Advisors to achieve high performance with a customer-centric approach, driving sales as a leader.
- Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category goals.
- Assist in team development and growth.
- Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
- Act as a role model by providing exceptional client service and exceeding shopping needs.
- Demonstrate excellent knowledge of Gucci products, history, and heritage.
- Attract new clients by acting as a Brand Ambassador and networking within the community.
- Drive and exceed individual KPI goals by ensuring the highest level of customer service and sales quality.
- Perform floor leadership duties, including opening/closing the store and organizing floor coverage.
- Contribute to maintaining the visual display of products according to Gucci standards.
- Support daily store operations in the absence of management.
- Serve as the first point of contact for difficult client issues.
Qualifications
- Sales management experience in retail, luxury retail, or a service-related industry preferred.
- Bachelor’s Degree in a related field preferred.
- Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
- Ability to manage competing priorities in a fast-paced environment.
- Proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
- Strong industry awareness and business acumen.
- Excellent verbal and written communication skills and organizational skills.
- Passion for the fashion industry.
- Flexibility to work a retail schedule, including evenings, weekends, and holidays.
Skills
Experience
Previous experience in sales management within retail, luxury retail, or a service-related industry is preferred.
Education
Bachelor’s Degree in a related field is preferred.
Benefits
Gucci offers a culture of inclusivity and accessibility, providing opportunities for professional growth and development.
Culture
Gucci fosters a culture of inclusivity, creativity, and innovation. The brand values diversity and is committed to providing an environment where employees can express themselves and reach their full potential. Gucci encourages a collaborative and dynamic workplace where everyone is empowered to contribute to the brand's success.