Senior Client Advisor
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Join Gucci in Nashville as a Senior Client Advisor. Drive sales, lead a team, and represent a global luxury brand. Apply now for this prestigious role.
Overview
Gucci, a distinguished name in the luxury fashion industry, operates under the esteemed Kering Group. As a global leader in fashion, Gucci is renowned for its innovative designs and commitment to excellence. The brand offers a dynamic work environment where creativity and passion are celebrated, fostering a culture that values inclusivity and accessibility.
Role & Responsibilities
- Supervise and guide Client Advisors on the sales floor to ensure top performance and customer-centric service.
- Collaborate with the Team Manager to provide real-time coaching and feedback to achieve business and product category objectives.
- Facilitate the development and growth of team members.
- Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
- Act as a brand ambassador by providing exceptional client service and promoting Gucci values.
- Attract new clients through community networking and represent the brand as a Gucci Ambassador.
- Manage floor leadership duties, including opening/closing the store and organizing staff coverage.
- Maintain visual display standards in accordance with Gucci's guidelines.
- Serve as the first point of contact for resolving complex client issues.
Qualifications
- Sales management experience in retail, luxury retail, or a service-related industry preferred.
- Bachelor’s Degree in a related field is preferred.
- Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
- Ability to manage competing priorities in a fast-paced environment.
- Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
- Industry awareness and strong business acumen.
- Strong verbal and written communication skills and excellent organizational skills.
- Passion for the fashion industry.
- Flexibility to work a retail schedule, including evenings, weekends, and holidays.
Skills
Experience
Candidates should possess sales management experience in retail, luxury retail, or a service-related industry.
Education
Bachelor’s Degree in a related field is preferred.
Benefits
Gucci offers a culture of inclusivity and accessibility, with opportunities for professional growth and development within the luxury fashion industry.
Culture
Gucci fosters a vibrant and inclusive workplace culture, emphasizing creativity, collaboration, and continuous learning. The brand is committed to providing a supportive environment where employees can thrive and contribute to the brand's legacy of innovation and excellence.