Senior Client Advisor

Overview

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Known for its innovative and influential designs, Gucci offers employees a dynamic and inspiring workplace where creativity and excellence are at the forefront. The brand is committed to fostering a culture of inclusivity and accessibility, ensuring a supportive environment for all its employees.

Role & Responsibilities

• Supervise and guide Client Advisors on the selling floor to achieve high performance through a customer-centric approach.
• Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category goals.
• Facilitate the development and growth of team members.
• Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
• Act as a role model by delivering exceptional client service and promoting Gucci's values and heritage.
• Attract new clients by networking within the community as a Brand Ambassador.
• Drive and exceed individual KPI goals by ensuring the highest level of customer service and sales quality.
• Perform floor leadership duties, including opening/closing the store and organizing floor coverage.
• Maintain visual standards of all products in accordance with Gucci's guidelines.
• Support daily store operations in the absence of management and handle difficult client issues as the first point of contact.

Qualifications

• Sales management experience in retail, luxury retail, or a service-related industry preferred.
• Bachelor’s Degree in a related field is preferred.
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
• Industry awareness and strong business acumen.
• Strong verbal and written communication skills and excellent organizational skills.
• Passion for the Fashion Industry.
• Flexibility to work a retail schedule including evenings, weekends, and holidays.

Skills

Experience

Candidates should have experience in sales management within retail, luxury retail, or a service-related industry.

Education

Bachelor’s Degree in a related field is preferred.

Benefits

Gucci offers a comprehensive benefits package, including health and wellness programs, employee discounts, and opportunities for professional growth and development.

Culture

Gucci fosters a culture of creativity, inclusivity, and innovation. Employees are encouraged to express their individuality and contribute to the brand's legacy of excellence. The workplace is collaborative, dynamic, and fast-paced, reflecting the brand's commitment to breaking new ground in the fashion industry.