Senior Client Advisor
Join Gucci in Naples as a Senior Client Advisor. Drive sales, lead client advisors, and represent the brand in a dynamic retail environment. Apply now!
Overview
Gucci, a renowned name in the luxury fashion industry, operates under the prestigious Kering Group, a global leader in apparel and accessories. As an employer, Gucci is committed to fostering a culture of creativity, innovation, and inclusivity. The brand is dedicated to providing its employees with opportunities for growth and development, ensuring a dynamic and rewarding work environment.
Role & Responsibilities
- Supervise and guide Client Advisors on the sales floor to achieve optimal performance and customer satisfaction.
- Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
- Facilitate the onboarding and training of Client Advisors, ensuring alignment with brand initiatives.
- Deliver exceptional client service by exceeding customer expectations and acting as a brand ambassador.
- Maintain comprehensive knowledge of Gucci products, history, and heritage.
- Attract new clients through community networking and brand promotion.
- Manage store operations, including opening and closing procedures and floor coverage.
- Uphold visual merchandising standards in line with Gucci's guidelines.
- Serve as the first point of contact for resolving complex client issues.
Qualifications
- Sales management experience in retail, luxury retail, or a service-related industry preferred.
- Bachelor’s Degree in a related field is preferred.
- Proven track record of delivering positive customer experiences and measurable results.
- Ability to manage competing priorities in a fast-paced environment.
- Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
- Strong business acumen and industry awareness.
- Excellent verbal and written communication skills.
- Passion for the fashion industry.
- Flexibility to work retail hours, including evenings, weekends, and holidays.
Skills
Experience
Previous experience in sales management within retail, luxury retail, or a service-related industry is preferred.
Education
Bachelor’s Degree in a related field is preferred.
Benefits
Gucci offers a comprehensive benefits package, including health and wellness programs, employee discounts, and opportunities for professional development.
Culture
Gucci prides itself on a culture of inclusivity and accessibility, encouraging a collaborative and innovative work environment. The brand values diversity and is committed to providing equal opportunities for all employees.