Senior Client Advisor

Overview

Gucci, a prestigious name in the luxury fashion industry, is part of the global conglomerate Kering. Known for its commitment to innovation and excellence, Gucci offers a dynamic workplace where creativity and passion are highly valued. As an employer, Gucci fosters an environment that encourages personal growth and professional development, making it a sought-after destination for those seeking to excel in the fashion world.

Role & Responsibilities

• Supervise and guide Client Advisors on the sales floor to achieve high performance through a customer-centric approach.
• Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
• Facilitate the development and growth of team members.
• Ensure consistent and branded onboarding experiences for Client Advisors and facilitate training in collaboration with store management.
• Act as a role model by delivering exceptional client service and embodying the brand's values.
• Attract new clients by networking within the community and acting as a Brand Ambassador.
• Drive individual KPI goals by maintaining the highest level of customer service and sales quality.
• Perform floor leadership duties, including opening/closing the store and organizing coverage during breaks.
• Maintain visual display standards in accordance with Gucci's guidelines.
• Support daily store operations in the absence of management.
• Serve as the first point of contact for resolving difficult client issues.

Qualifications

• Sales management experience in retail, luxury retail, or a service-related industry is preferred.
• Bachelor’s Degree in a related field is preferred.
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook.
• Industry awareness and strong business acumen.
• Strong verbal and written communication skills and excellent organizational skills.
• Passion for the fashion industry.
• Flexibility to work a retail schedule, including evenings, weekends, and holidays.

Skills

Experience

Candidates should have prior sales management experience in retail, luxury retail, or a service-related industry.

Education

Bachelor’s Degree in a related field is preferred.

Benefits

Gucci offers a culture of inclusivity and accessibility, providing reasonable accommodations throughout the employment process. Employees are part of a community that values diversity and encourages self-expression.

Culture

Gucci prides itself on a culture that is radically client-centric, promoting flat, connected, and fast ways of working. The company values creativity, ownership, and collaboration, fostering an environment where everyone is encouraged to be an owner in their role. Gucci is committed to continuous learning and talent development, ensuring that employees have the opportunity to grow and excel.