Senior Client Advisor

Overview

Gucci, a prestigious name in luxury fashion, operates under the umbrella of the Kering Group, a global leader in apparel and accessories. Renowned for its innovative designs and commitment to quality, Gucci offers a dynamic work environment where creativity and excellence are at the forefront. As an employer, Gucci values diversity and inclusivity, fostering a workplace where talent is nurtured and opportunities for growth are abundant.

Role & Responsibilities

• Consistently achieve or exceed monthly and quarterly sales targets for both individual and store performance.
• Serve as an exemplary model in delivering exceptional customer service by greeting, listening to, and exceeding client needs, demonstrating comprehensive knowledge of Gucci products and brand heritage.
• Attract new clients by acting as a brand ambassador through community networking.
• Exceed individual key performance indicators by providing outstanding customer service and sales quality.
• Collect relevant client data using company tools (CRM) to build relationships and personalize future development opportunities.
• Maintain an up-to-date, accurate, and organized client portfolio for regular contact and tailored follow-up.
• Engage clients with advice on fashion trends and luxury market advancements, showcasing a passion for fashion and luxury products.
• Collaborate with colleagues to ensure an extraordinary client experience and contribute to a positive work environment.
• Maintain store safety standards to ensure the security of clients, colleagues, and merchandise.
• Ensure product presentation aligns with Gucci's visual standards.
• Participate in daily store tasks, ensuring a clean and organized stock and de-stock area.
• Perform in-store management responsibilities: opening/closing the store, ensuring adequate floor coverage during breaks.
• Support daily store operations in the absence of the store director.
• Act as the primary contact for complex customer issues.
• Support store management in achieving key performance indicators by focusing on sales quality and strong floor presence.
• Support category activities and provide feedback to enhance performance.
• Comply with Gucci's image requirements and guidelines.

Qualifications

• Minimum of four years of experience, ideally in a similar role or customer service context.
• Experience in staff supervision and scheduling.
• Proven ability to achieve and exceed individual and store sales targets.
• Demonstrated ability to build lasting relationships with clients and colleagues.
• Excellent oral and written communication skills, with the ability to multitask.
• Ability to analyze business needs and trends and discuss with senior management.
• Capability to work in a fast-paced, dynamic environment.
• Flexibility and adaptability to different clients.
• Willingness to work variable hours, including evenings, weekends, and holidays.
• Fluency in English and French is mandatory.

Skills

Experience

Minimum of four years in a similar role or customer service context, with experience in staff supervision and scheduling.

Education

Bachelor’s Degree in a related field is preferred.

Benefits

Gucci offers a competitive benefits package, including opportunities for professional development and career advancement within the luxury fashion industry.

Culture

Gucci is committed to creating a diverse and inclusive workplace, where employees are encouraged to express their creativity and passion for fashion. The brand fosters a collaborative environment that values innovation and excellence, providing a platform for employees to grow and succeed.