Senior Client Advisor

Overview

Gucci, a distinguished name in the luxury fashion industry, is part of the esteemed Kering Group, known for its commitment to creativity and sustainability. As an employer, Gucci offers a dynamic environment where passion for fashion and innovation are at the forefront, providing employees with the opportunity to contribute to the brand's legacy of excellence.

Role & Responsibilities

• Consistently achieve or exceed monthly and quarterly sales targets for both individual associates and the store, fostering growth.
• Serve as an exemplary model in delivering unparalleled customer service by welcoming, listening to, and exceeding client needs, demonstrating profound knowledge of Gucci products and heritage.
• Attract new clientele by acting as a brand ambassador through community networking.
• Exceed individual key performance indicators by providing extraordinary customer service and sales quality.
• Collect relevant customer data using company tools (CRM) to build relationships and personalize future development opportunities.
• Maintain an up-to-date, accurate, and organized client portfolio to regularly contact clients and provide tailored follow-up.
• Advise clients on general fashion trends and luxury market developments, showcasing a passion for fashion and luxury products.
• Collaborate with colleagues to encourage open and constructive communication, ensuring an extraordinary experience and a positive work environment.
• Maintain store safety standards to ensure the security of clients, colleagues, and merchandise.
• Ensure product presentation aligns with Gucci's visual requirements.
• Participate in daily store tasks, ensuring storage areas remain clean and organized.
• Perform in-store management duties: opening and closing the store, ensuring adequate floor coverage during breaks.
• Support daily store operations in the absence of the director.
• Act as the primary contact for complex client issues.
• Support store management in achieving key performance indicators by focusing on sales quality and a strong floor presence.
• Support category activities and provide relevant feedback to enhance performance.
• Comply with Gucci's image requirements and guidelines.

Qualifications

• Minimum of four years of experience, ideally in a similar role or customer service context.
• Experience in staff supervision and scheduling.
• Proven ability to achieve and exceed individual and store sales targets.
• Demonstrated ability to build lasting relationships with clients and colleagues.
• Excellent oral and written communication skills, with the ability to multitask.
• Ability to analyze business needs and trends and discuss with senior management.
• Capacity to work in a fast-paced, dynamic environment.
• Flexibility and adaptability to different clients.
• Willingness to work a variable schedule, including evenings, weekends, and holidays.
• Fluency in English and French is mandatory.

Skills

Experience

Minimum of four years of experience in a similar role or customer service context, with experience in staff supervision and scheduling.

Education

Bachelor’s Degree in a related field is preferred.

Benefits

Gucci offers a comprehensive benefits package, including opportunities for professional growth and development, within a supportive and inclusive work environment.

Culture

Gucci fosters a culture of innovation and creativity, encouraging employees to break new ground in the fashion world. The brand values diversity and inclusivity, creating a community of passionate individuals united by a shared vision of excellence.