Senior Client Advisor

Overview

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Known for its innovative approach and commitment to quality, Gucci offers a dynamic work environment where creativity and excellence are at the forefront. As an employer, Gucci fosters a culture of inclusivity and growth, providing employees with opportunities to develop their careers in a supportive and inspiring setting.

Role & Responsibilities

• Provide supervision and guidance to Client Advisors to drive sales and ensure a customer-centric approach.
• Collaborate with the Team Manager to deliver real-time coaching and feedback to achieve business goals.
• Facilitate the onboarding and training of Client Advisors, ensuring alignment with brand initiatives.
• Deliver exceptional client service and act as a brand ambassador to attract new clients.
• Manage floor operations, including opening/closing duties and resolving client issues.
• Maintain visual merchandising standards in line with Gucci's guidelines.

Qualifications

• Sales management experience in retail or luxury retail preferred.
• Bachelor’s Degree in a related field preferred.
• Proven ability to enhance customer experiences and drive sales results.
• Proficiency in Microsoft Office applications.
• Strong verbal and written communication skills.

Skills

Experience

Prior experience in retail, luxury retail, or a service-related industry is preferred.

Education

Bachelor’s Degree in a related field is preferred.

Benefits

Gucci offers a comprehensive benefits package, including health and wellness programs, employee discounts, and opportunities for professional development.

Culture

Gucci prides itself on a culture that values creativity, inclusivity, and collaboration. The company encourages employees to be innovative and take ownership of their roles, fostering an environment where everyone is empowered to contribute to the brand's success.