Senior Client Advisor
Join Gucci in Miami as a Senior Client Advisor, where you will lead sales initiatives and client engagement in a dynamic luxury retail environment.
Overview
Gucci, a prestigious name in luxury fashion, is part of the renowned Kering Group, a global leader in apparel and accessories. As an employer, Gucci is committed to fostering a culture of innovation and inclusivity, offering employees the opportunity to be part of a dynamic and creative environment that values diversity and personal growth.
Role & Responsibilities
- Supervise and guide Client Advisors on the sales floor to achieve high performance and customer-centric results.
- Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
- Facilitate the onboarding and training of Client Advisors, ensuring alignment with brand initiatives.
- Deliver exceptional client service by acting as a role model and brand ambassador, promoting Gucci's values and heritage.
- Manage store operations including opening/closing duties and ensuring visual merchandising standards are upheld.
- Address and resolve complex client issues as the first point of contact.
Qualifications
- Sales management experience in retail, luxury retail, or a service-related industry preferred.
- Bachelor’s Degree in a related field preferred.
- Proven track record of delivering positive customer experiences and measurable results.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency in Microsoft Office Suite.
- Strong business acumen and industry awareness.
Skills
Experience
Candidates should have prior experience in sales management within retail, luxury retail, or a service-related industry.
Education
Bachelor’s Degree in a related field is preferred.
Benefits
Gucci offers a comprehensive benefits package that includes health and wellness programs, employee discounts, and opportunities for professional development.
Culture
Gucci is dedicated to creating a workplace that is inclusive and accessible, celebrating diversity and encouraging creativity. Employees are empowered to express themselves and contribute to the brand's innovative spirit.