Senior Client Advisor

Overview

Gucci, a distinguished name in the luxury fashion industry, operates under the esteemed Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for fostering a dynamic and inclusive environment that encourages innovation and excellence. The brand is committed to nurturing talent and providing opportunities for professional growth within its global network of stores.

Role & Responsibilities

• Supervise and guide Client Advisors on the sales floor to enhance performance through a customer-centric approach, driving sales as a client advisor leader.
• Collaborate with the Team Manager to provide real-time coaching and feedback to achieve business and product category objectives.
• Facilitate the development and growth of team members.
• Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management, ensuring brand initiatives are clearly understood.
• Act as a role model by delivering an exceptional client service experience, exceeding client shopping needs.
• Demonstrate extensive knowledge of products, Gucci history, and heritage.
• Attract new clients by embodying the role of a Brand Ambassador through community networking.
• Drive and surpass individual KPI goals by ensuring the highest level of customer service and quality of sales.
• Perform floor leadership duties, including opening/closing the store and organizing coverage during breaks.
• Contribute to maintaining the visual display of all products in accordance with Gucci visual standards.
• Support daily store operations in the absence of management.
• Serve as the first point of contact for resolving difficult client issues.

Qualifications

• Sales management experience in retail, luxury retail, or a service-related industry preferred.
• Bachelor’s Degree in a related field is preferred.
• Proven ability to deliver positive customer experiences that build loyalty and deliver measurable results.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
• Industry awareness and strong business acumen.
• Strong verbal and written communication skills and excellent organizational skills.
• Passion for the Fashion Industry.
• Flexibility to work a retail schedule, including evenings, weekends, and holidays.

Skills

Experience

Previous experience in sales management within retail, luxury retail, or a service-related industry is preferred.

Education

Bachelor’s Degree in a related field is preferred.

Benefits

Gucci offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts, fostering a supportive and rewarding work environment.

Culture

Gucci prides itself on creating a community of 'Dream-makers' who are united by a shared passion for innovation and excellence in the fashion world. The company promotes a culture of inclusivity and accessibility, ensuring that all employees feel valued and empowered to contribute to the brand's legacy.