Senior Client Advisor

Overview

Gucci, a prestigious name in luxury fashion, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for its commitment to innovation, craftsmanship, and sustainability. The brand offers a dynamic and inclusive work environment where creativity and diversity are celebrated, providing employees with opportunities for growth and development within the luxury fashion industry.

Role & Responsibilities

• Achieve or exceed individual and store sales targets consistently.
• Deliver exceptional customer service, exceeding client expectations with comprehensive product knowledge and adherence to Gucci's selling ceremony.
• Drive individual KPI goals through superior customer service and sales quality.
• Capture and utilize meaningful customer data for relationship building and personalized client development.
• Maintain an organized client book, ensuring regular client contact and follow-up.
• Advise clients on fashion trends and luxury market developments, demonstrating passion for fashion and luxury products.
• Collaborate with colleagues to ensure a consistent and exceptional client experience, fostering a positive work environment.
• Ensure store security standards are met to safeguard customers, colleagues, and merchandise.
• Contribute to maintaining Gucci's visual display standards.
• Keep stockroom and understock areas neat and organized.
• Adhere to Gucci's image standards and company policies.

Qualifications

• Bachelor’s Degree preferred.
• 3+ years of experience in luxury fashion sales or a similar customer service role.
• Proven track record of exceeding sales targets and building lasting customer relationships.
• Excellent verbal and written communication skills.
• Strong organizational and follow-up skills.
• Attention to detail and accuracy.
• Team-oriented with a collaborative approach.
• Adaptability in a fast-paced environment.
• Flexibility to work evenings, weekends, and holidays.

Skills

Experience

A minimum of 3 years in luxury fashion sales or a related customer service role is required.

Education

Bachelor’s Degree preferred.

Benefits

Benefits include medical, dental, vision, paid time off (PTO), and a 401K plan.

Culture

Gucci fosters a culture of inclusivity and accessibility, encouraging a diverse and dynamic work environment. Employees are united by a passion for innovation and excellence, contributing to a collaborative and creative atmosphere where every individual is valued and empowered to express their uniqueness.