Senior Client Advisor
Join Gucci in London as a Senior Client Advisor at Selfridges. This full-time role offers a unique 4-day workweek and the opportunity to excel in luxury fashion sales.
Overview
Gucci, a distinguished name in the luxury fashion industry, is part of the esteemed Kering Group. Renowned for its innovative designs and commitment to excellence, Gucci offers a dynamic and inclusive workplace environment. Employees are encouraged to express their unique talents and contribute to the brand's legacy of craftsmanship and creativity.
Role & Responsibilities
- Establish and nurture strong relationships with clients, ensuring a welcoming and exceptional service experience from initial contact.
- Deliver personalized, client-focused interactions to build enduring relationships, drive repeat business, and enhance brand loyalty.
- Achieve individual and team sales targets by monitoring KPIs and optimizing selling opportunities both in-store and remotely.
- Promote open and constructive communication within the team, fostering collaboration and proposing effective solutions.
- Facilitate a consistent and branded onboarding experience for new Client Advisors and assist in training initiatives in collaboration with store management.
- Execute opening and closing procedures, including securing assets such as safe combinations and store keys.
Qualifications
- Proven experience in a supervisory or senior role within the luxury fashion sector.
- Demonstrated commercial acumen and the ability to develop and maintain a client book.
- Passion for fashion with a strong understanding of luxury fashion products and trends.
- High flexibility and strong communication skills, with the ability to adapt to diverse customer needs.
- Team-player mentality with the ability to thrive in a fast-paced and dynamic environment.
- Fluency in English, with proficiency in a second language preferred.
Skills
Experience
Previous experience in a supervisory or senior position within the luxury fashion industry is required.
Benefits
The position offers a unique 4-day workweek schedule, providing work-life balance while maintaining full-time hours. Employees are part of a vibrant and supportive team environment.
Culture
Gucci fosters a culture of diversity and inclusion, where employees are encouraged to express their individuality and creativity. The brand values teamwork, innovation, and a commitment to excellence, creating a dynamic and supportive workplace.