Senior Client Advisor

Overview

Gucci, a prestigious brand under the Kering Group, is renowned for its innovative approach to luxury fashion. As an employer, Gucci offers a dynamic and inclusive environment where creativity and excellence are at the forefront. The brand is committed to fostering a culture of growth and development, providing employees with opportunities to excel in their careers within the luxury retail sector.

Role & Responsibilities

• Supervise and guide Client Advisors on the sales floor to achieve high performance through a customer-centric approach.
• Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
• Assist in the development and growth of team members.
• Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
• Act as a role model by delivering exceptional client service and exceeding client expectations.
• Demonstrate extensive knowledge of Gucci products and heritage.
• Attract new clients by networking within the community as a Brand Ambassador.
• Drive and exceed individual KPI goals through superior customer service and sales quality.
• Perform floor leadership duties, including opening/closing the store and organizing coverage during breaks.
• Maintain visual display standards in accordance with Gucci guidelines.
• Support daily store operations in the absence of management and address client issues as the first point of contact.

Qualifications

• Sales management experience in retail, luxury retail, or a service-related industry preferred.
• Bachelor’s Degree in a related field preferred.
• Proven ability to create positive customer experiences that foster loyalty and deliver measurable results.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency in Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
• Industry awareness and strong business acumen.
• Excellent verbal and written communication skills and organizational abilities.
• Passion for the fashion industry.
• Flexibility to work a retail schedule, including evenings, weekends, and holidays.

Skills

Experience

Experience in sales management within retail, luxury retail, or a service-related industry is preferred.

Education

Bachelor’s Degree in a related field is preferred.

Benefits

Gucci offers a culture of inclusivity and accessibility, providing reasonable accommodations throughout the employment lifecycle.

Culture

Gucci fosters a vibrant and inclusive workplace culture, encouraging creativity and innovation. Employees are united by a shared passion for pushing boundaries in the fashion industry and beyond, creating a community that values diversity and collaboration.