Senior Client Advisor

Overview

Gucci, a distinguished name in luxury fashion, is part of the Kering Group, a global leader in apparel and accessories. Renowned for its innovative designs and exceptional craftsmanship, Gucci offers an inspiring workplace that values creativity and excellence. As an employer, Gucci is committed to fostering a diverse and inclusive environment where employees are encouraged to express their unique talents and contribute to the brand's legacy.

Role & Responsibilities

• Supervise and guide Client Advisors to achieve optimal sales performance with a customer-centric approach.
• Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
• Facilitate the professional development and growth of team members.
• Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
• Provide exceptional client service by greeting, listening, and assisting clients to exceed their shopping needs.
• Demonstrate extensive knowledge of Gucci products, history, and heritage.
• Act as a Brand Ambassador to attract new clients through community networking.
• Drive and exceed individual KPI goals by ensuring the highest level of customer service and sales quality.
• Perform floor leadership duties, including opening/closing the store and organizing floor coverage.
• Maintain visual display standards in accordance with Gucci's guidelines.
• Support daily store operations in the absence of management and address client issues as the first point of contact.

Qualifications

• Sales management experience in retail, luxury retail, or a service-related industry preferred.
• Bachelor’s Degree in a related field is preferred.
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
• Industry awareness and strong business acumen.
• Strong verbal and written communication skills and excellent organizational skills.
• Passion for the fashion industry.
• Flexibility to work a retail schedule, including evenings, weekends, and holidays.

Skills

Experience

Previous experience in sales management within retail, luxury retail, or a service-related industry is preferred.

Education

Bachelor’s Degree in a related field is preferred.

Benefits

Gucci offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts, along with opportunities for professional development and career advancement.

Culture

Gucci fosters a culture of inclusivity and accessibility, encouraging employees to express their creativity and contribute to the brand's innovative spirit. The workplace is dynamic and collaborative, with a focus on breaking new ground in the fashion industry.