Senior Client Advisor

Overview

Gucci, a renowned luxury fashion brand, is part of the Kering Group, a global leader in apparel and accessories. Gucci is celebrated for its exceptional craftsmanship and innovative designs, offering a dynamic work environment that fosters creativity and excellence. As an employer, Gucci is committed to inclusivity, accessibility, and providing a supportive atmosphere for professional growth.

Role & Responsibilities

• Supervise and guide Client Advisors on the sales floor to enhance performance through a customer-centric approach.
• Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
• Facilitate team development and growth.
• Ensure a consistent and branded onboarding experience for Client Advisors and conduct training in collaboration with store management.
• Deliver exceptional client service by greeting, listening, and assisting clients to exceed their shopping needs.
• Demonstrate extensive knowledge of Gucci products and brand heritage.
• Attract new clients by acting as a Brand Ambassador and networking within the community.
• Exceed individual KPI goals by ensuring the highest level of customer service and sales quality.
• Perform floor leadership duties including opening/closing the store and organizing floor coverage.
• Maintain visual display standards in accordance with Gucci guidelines.
• Support daily store operations in the absence of management and address client issues as the first point of contact.

Qualifications

• Sales management experience in retail, luxury retail, or service-related industry preferred.
• Bachelor’s Degree in a related field is preferred.
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
• Industry awareness and strong business acumen.
• Strong verbal and written communication skills and excellent organizational skills.
• Passion for the Fashion Industry.
• Flexibility to work a retail schedule including evenings, weekends, and holidays.

Skills

Experience

Preferred experience in sales management within retail, luxury retail, or a service-related industry.

Education

Bachelor’s Degree in a related field is preferred.

Benefits

Gucci offers a comprehensive benefits package, including health and wellness programs, employee discounts, and opportunities for professional development.

Culture

Gucci fosters a culture of inclusivity and accessibility, encouraging creativity and innovation. The brand values diversity and is committed to providing a supportive and dynamic work environment where employees can thrive and contribute to the brand's legacy of excellence.