Senior Client Advisor

Overview

Gucci, a prestigious brand under the Kering conglomerate, is renowned for its innovative approach to luxury fashion. As an employer, Gucci is committed to fostering a dynamic and inclusive work environment that encourages creativity and professional growth. The brand values its employees as integral contributors to its legacy of excellence and innovation.

Role & Responsibilities

• Supervise and guide Client Advisors on the sales floor to achieve optimal performance through a customer-centric approach.
• Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
• Facilitate the development and growth of team members.
• Ensure a consistent and branded onboarding experience for new Client Advisors and coordinate training in collaboration with store management.
• Act as a role model by delivering exceptional client service and embodying the brand as a Gucci Ambassador.
• Demonstrate extensive knowledge of Gucci products, history, and heritage.
• Attract new clients by networking within the community and acting as a Brand Ambassador.
• Drive and exceed individual KPI goals by maintaining the highest level of customer service and sales quality.
• Perform floor leadership duties, including opening/closing the store and organizing floor coverage.
• Maintain visual display standards in accordance with Gucci guidelines.
• Support daily store operations and serve as the first point of contact for resolving client issues in the absence of management.

Qualifications

• Sales management experience in retail, luxury retail, or a service-related industry preferred.
• Bachelor’s Degree in a related field is preferred.
• Proven ability to create positive customer experiences that foster loyalty and deliver measurable results.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook.
• Strong industry awareness and business acumen.
• Excellent verbal and written communication skills and organizational abilities.
• Passion for the fashion industry.
• Flexibility to work a retail schedule, including evenings, weekends, and holidays.

Skills

Experience

Preferred experience in sales management within retail, luxury retail, or a service-related industry.

Education

Bachelor’s Degree in a related field is preferred.

Benefits

Gucci offers a comprehensive benefits package that includes health and wellness programs, retirement plans, and employee discounts.

Culture

Gucci fosters a culture of inclusivity and accessibility, ensuring all employees feel valued and empowered. The brand is dedicated to creating a supportive environment where creativity and innovation thrive, allowing employees to contribute to Gucci's legacy of excellence.