Senior Client Advisor
Join Gucci in Fort Worth as a Senior Client Advisor. Drive sales, lead a team, and represent the brand in the luxury fashion industry.
Overview
Gucci, a prestigious name in luxury fashion, operates under the umbrella of Kering, a global leader in apparel and accessories. Renowned for its innovative designs and commitment to quality, Gucci offers a dynamic work environment where creativity and excellence are at the forefront. As part of Kering, Gucci employees benefit from the resources and opportunities of a leading luxury conglomerate.
Role & Responsibilities
- Supervise and guide Client Advisors to achieve high sales performance through a customer-centric approach.
- Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
- Facilitate the development and growth of team members.
- Ensure a consistent and branded onboarding experience for new Client Advisors and facilitate training in collaboration with store management.
- Act as a role model by delivering exceptional client service and embodying Gucci's brand values.
- Attract new clients by networking within the community and acting as a Brand Ambassador.
- Manage floor leadership duties, including opening and closing the store and organizing coverage during breaks.
- Maintain visual display standards in accordance with Gucci's guidelines.
- Address and resolve client issues as the first point of contact when management is unavailable.
Qualifications
- Sales management experience in retail, luxury retail, or a service-related industry preferred.
- Bachelor’s Degree in a related field is preferred.
- Proven ability to drive positive customer experiences and deliver measurable results.
- Ability to manage competing priorities in a fast-paced environment.
- Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
- Industry awareness and strong business acumen.
- Strong verbal and written communication skills and excellent organizational skills.
- Passion for the fashion industry.
- Flexibility to work a retail schedule including evenings, weekends, and holidays.
Skills
Experience
Previous experience in sales management within retail, luxury retail, or a service-related industry is preferred.
Education
Bachelor’s Degree in a related field is preferred.
Benefits
Gucci offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts, fostering a supportive and rewarding work environment.
Culture
Gucci is committed to fostering a culture of inclusivity and accessibility, where diversity is celebrated, and employees are encouraged to express their unique talents. The brand values creativity, innovation, and collaboration, creating a vibrant workplace where everyone is empowered to contribute to Gucci's legacy of excellence.