Senior Client Advisor

Overview

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for fostering a dynamic and inclusive work environment, where creativity and innovation are at the forefront. Employees are encouraged to embody the brand's values and contribute to its legacy of excellence.

Role & Responsibilities

• Supervise and guide Client Advisors to achieve high performance with a customer-centric approach.
• Collaborate with the Team Manager for real-time coaching and feedback to meet business and product goals.
• Facilitate the development and growth of team members.
• Ensure a consistent onboarding experience and facilitate training in collaboration with store management.
• Provide exceptional client service and act as a brand ambassador to attract new clients.
• Drive individual KPI goals through superior customer service and sales quality.
• Perform floor leadership duties including opening/closing the store and managing floor coverage.
• Maintain visual display standards in accordance with Gucci guidelines.
• Support daily store operations in the absence of management.
• Serve as the first point of contact for difficult client issues.

Qualifications

• Sales management experience in retail, luxury retail, or service-related industry preferred.
• Bachelor’s Degree in a related field is preferred.
• Proven ability to drive positive customer experiences and deliver measurable results.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office software.
• Industry awareness and strong business acumen.
• Strong verbal and written communication skills.
• Passion for the fashion industry.
• Flexibility to work a retail schedule including evenings, weekends, and holidays.

Skills

Experience

Previous experience in sales management within retail or luxury retail environments is preferred.

Education

Bachelor’s Degree in a related field is preferred.

Benefits

Gucci offers a comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

Culture

Gucci prides itself on a culture of inclusivity and accessibility, encouraging creativity and innovation among its employees. The company values a collaborative work environment where each individual's uniqueness is celebrated and leveraged for collective success.