Senior Client Advisor
Join Gucci in East Rutherford, USA, as a Senior Client Advisor. Drive sales, lead a team, and embody the brand's luxury heritage. Competitive salary and benefits.
Overview
Gucci, a distinguished name in the luxury fashion industry, is part of the esteemed Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for its commitment to excellence, innovation, and the cultivation of a dynamic and inclusive workplace. Employees are encouraged to embody the brand's rich heritage while driving forward its legacy of luxury and style.
Role & Responsibilities
- Provide supervision and guidance to Client Advisors to ensure optimal performance and customer-centric service.
- Collaborate with the Team Manager to offer real-time coaching and feedback to achieve business and product category objectives.
- Facilitate the development and growth of team members.
- Ensure a consistent and branded onboarding experience for new Client Advisors and facilitate training in collaboration with store management.
- Deliver exceptional client service by greeting, listening, and assisting clients to meet their shopping needs.
- Demonstrate comprehensive knowledge of Gucci products and brand heritage.
- Act as a Brand Ambassador to attract new clients through community networking.
- Drive and exceed individual KPI goals by ensuring superior customer service and sales quality.
- Perform floor leadership duties, including opening/closing the store and organizing coverage.
- Maintain visual display standards in accordance with Gucci guidelines.
- Support daily store operations in the absence of management and address client issues as the first point of contact.
Qualifications
- Sales management experience in retail, luxury retail, or service-related industry preferred.
- Bachelor’s Degree in a related field is preferred.
- Proven ability to deliver positive customer experiences that build loyalty and produce measurable results.
- Ability to manage competing priorities in a fast-paced environment.
- Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
- Strong verbal and written communication skills and excellent organizational skills.
- Passion for the fashion industry.
- Flexibility to work a retail schedule, including evenings, weekends, and holidays.
Skills
Experience
Previous experience in sales management within retail, luxury retail, or a service-related industry is preferred.
Education
Bachelor’s Degree in a related field is preferred.
Benefits
Gucci offers a comprehensive benefits package, including health and wellness programs, employee discounts, and opportunities for professional development within a prestigious global brand.
Culture
Gucci fosters a culture of inclusivity and accessibility, embracing diversity and encouraging employees to express their unique talents. The workplace is dynamic, supportive, and committed to innovation, reflecting the brand's dedication to breaking new ground in the fashion industry.