Senior Client Advisor
Join Gucci in Denver as a Senior Client Advisor. Drive sales, lead a team, and represent the brand in this dynamic role within the luxury fashion industry.
Overview
Gucci, a prestigious brand under the Kering Group, is renowned for its innovative and influential approach to fashion. As an employer, Gucci offers a dynamic and inclusive work environment, fostering creativity and excellence. The brand is committed to nurturing talent and providing opportunities for professional growth within the luxury fashion industry.
Role & Responsibilities
- Supervise and guide Client Advisors on the sales floor to achieve optimal performance through a customer-centric approach.
- Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
- Facilitate the development and growth of team members.
- Ensure a consistent and branded onboarding experience for new Client Advisors and facilitate training in collaboration with store management.
- Act as a role model by delivering exceptional client service and promoting the Gucci brand within the community.
- Drive and exceed individual KPI goals through superior customer service and sales quality.
- Perform floor leadership duties, including opening and closing the store and organizing coverage during breaks.
- Maintain the visual display of products in alignment with Gucci's visual standards.
- Support daily store operations in the absence of management.
- Serve as the first point of contact for resolving complex client issues.
Qualifications
- Sales management experience in retail, luxury retail, or a service-related industry preferred.
- Bachelor’s Degree in a related field preferred.
- Proven ability to enhance customer experiences that build loyalty and deliver measurable results.
- Ability to manage competing priorities in a fast-paced environment.
- Proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
- Strong industry awareness and business acumen.
- Excellent verbal and written communication skills and organizational abilities.
- Passion for the fashion industry.
- Flexibility to work a retail schedule, including evenings, weekends, and holidays.
Skills
Experience
Previous experience in sales management within retail, luxury retail, or a service-related industry is preferred.
Education
Bachelor’s Degree in a related field is preferred.
Benefits
Eligible employees may participate in a comprehensive benefits program, including medical, dental, vision, paid time off, and a 401K plan. An incentive program is also available, subject to individual and organizational performance.
Culture
Gucci fosters a culture of inclusivity and accessibility, encouraging a community of passionate individuals who are united by a shared commitment to innovation in the fashion world. The brand values creativity, collaboration, and continuous learning, offering a supportive environment for professional growth.