Senior Client Advisor

Overview

Gucci, a prestigious name in luxury fashion, is part of the Kering Group, a global leader in apparel and accessories. Renowned for its innovative designs and exceptional craftsmanship, Gucci offers a dynamic and inclusive work environment where employees are encouraged to excel and contribute to the brand's legacy of excellence.

Role & Responsibilities

• Supervise and guide Client Advisors on the sales floor to achieve high performance through a customer-centric approach.
• Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
• Facilitate the development and growth of team members.
• Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
• Deliver exceptional client service by greeting, listening, and assisting clients to exceed their shopping needs.
• Demonstrate extensive knowledge of Gucci products, history, and heritage.
• Attract new clients by acting as a Brand Ambassador and networking within the community.
• Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales.
• Perform floor leadership duties, including opening/closing the store and organizing coverage for breaks.
• Maintain the visual display of all products in accordance with Gucci visual standards.
• Support daily store operations in the absence of management.
• Act as the first point of contact for resolving difficult client issues.

Qualifications

• Sales management experience in retail, luxury retail, or a service-related industry preferred.
• Bachelor’s Degree in a related field is preferred.
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
• Industry awareness and strong business acumen.
• Strong verbal and written communication skills and excellent organizational skills.
• Passion for the Fashion Industry.
• Flexibility to work a retail schedule, including evenings, weekends, and holidays.

Skills

Experience

Previous experience in sales management within retail, luxury retail, or a service-related industry is preferred.

Education

Bachelor’s Degree in a related field is preferred.

Benefits

Gucci offers a culture of inclusivity and accessibility, providing opportunities for personal and professional growth within a globally recognized brand.

Culture

Gucci fosters a collaborative and innovative environment where creativity is encouraged, and employees are empowered to express their individuality. The brand values diversity and inclusivity, ensuring a supportive workplace for all.