Senior Client Advisor
Join Gucci in Dallas as a Senior Client Advisor. Drive sales, lead client advisors, and represent the brand in a dynamic retail environment. Apply now!
Overview
Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Renowned for its innovative designs and exceptional craftsmanship, Gucci offers a dynamic workplace where creativity and excellence are at the forefront. As an employer, Gucci is committed to fostering a culture of inclusivity and accessibility, providing a supportive environment for professional growth and development.
Role & Responsibilities
- Supervise and guide Client Advisors on the selling floor to ensure a customer-centric approach and drive sales.
- Collaborate with the Team Manager to provide real-time coaching and feedback to achieve business and product category goals.
- Assist in the development and growth of team members.
- Ensure a consistent onboarding experience for Client Advisors and facilitate training in collaboration with store management.
- Provide exceptional client service by greeting, listening, and assisting clients to exceed their shopping needs.
- Demonstrate excellent knowledge of Gucci products and heritage.
- Attract new clients by acting as a Brand Ambassador and networking within the community.
- Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales.
- Perform floor leadership duties, including opening/closing the store and organizing coverage during breaks.
- Contribute to maintaining the visual display of products in accordance with Gucci standards.
- Support daily store operations in the absence of management.
- Serve as the first point of contact for difficult client issues.
Qualifications
- Sales management experience in retail, luxury retail, or service-related industry preferred.
- Bachelor’s Degree in a related field is preferred.
- Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
- Ability to manage competing priorities in a fast-paced environment.
- Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
- Industry awareness and strong business acumen.
- Strong verbal and written communication skills and excellent organizational skills.
- Passion for the Fashion Industry.
- Flexibility to work a retail schedule including evenings, weekends, and holidays.
Skills
Experience
Sales management experience in retail, luxury retail, or service-related industry is preferred.
Education
Bachelor’s Degree in a related field is preferred.
Benefits
Gucci offers a comprehensive benefits package, including opportunities for professional development and a culture of inclusivity and accessibility.
Culture
Gucci fosters a vibrant and inclusive workplace culture, emphasizing creativity, collaboration, and continuous learning. The brand encourages employees to be innovative and take ownership of their roles, promoting a flat, connected, and fast-paced working environment.