Senior Client Advisor
Join Gucci in Costa Mesa as a Senior Client Advisor. Drive sales, lead client advisors, and represent the brand in this dynamic role. Competitive salary and benefits offered.
Overview
Gucci, a renowned name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is committed to fostering a culture of inclusivity, innovation, and excellence. The brand offers a dynamic work environment where creativity and collaboration are highly valued, providing employees with opportunities to grow and excel in their careers.
Role & Responsibilities
- Supervise and guide Client Advisors on the sales floor to achieve high performance through a customer-centric approach.
- Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
- Assist in the professional development and growth of team members.
- Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
- Act as a role model by delivering exceptional client service and exceeding client expectations.
- Demonstrate comprehensive knowledge of Gucci products, history, and heritage.
- Attract new clients by acting as a Brand Ambassador and networking within the community.
- Drive and exceed individual KPI goals by ensuring the highest level of customer service and sales quality.
- Perform floor leadership duties, including opening and closing the store and organizing floor coverage.
- Contribute to maintaining the visual display of products in line with Gucci standards.
- Support daily store operations in the absence of management.
- Serve as the first point of contact for resolving difficult client issues.
Qualifications
- Sales management experience in retail, luxury retail, or a service-related industry preferred.
- Bachelor’s Degree in a related field is preferred.
- Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
- Ability to manage competing priorities in a fast-paced environment.
- Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook.
- Industry awareness and strong business acumen.
- Strong verbal and written communication skills and excellent organizational skills.
- Passion for the fashion industry.
- Flexibility to work a retail schedule, including evenings, weekends, and holidays.
Skills
Experience
Sales management experience in retail, luxury retail, or a service-related industry is preferred.
Education
Bachelor’s Degree in a related field is preferred.
Benefits
Benefits include medical, dental, vision, paid time off (PTO), and a 401K plan.
Culture
Gucci fosters a culture of innovation, inclusivity, and excellence. The workplace is characterized by a collaborative environment where creativity is encouraged, and employees are empowered to express themselves and grow professionally. Gucci values diversity and is committed to providing accessibility and reasonable accommodations to all employees.