Senior Client Advisor
Join Gucci in Costa Mesa as a Senior Client Advisor. Drive sales, mentor Client Advisors, and uphold luxury standards in a dynamic retail environment.
Overview
Gucci, a prestigious name in luxury fashion, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for fostering an inclusive and dynamic work environment, encouraging innovation and creativity among its employees. The brand is committed to excellence and offers its team members opportunities for growth and development within the luxury retail sector.
Role & Responsibilities
- Provide supervision and guidance to Client Advisors to ensure high performance and customer-centric service.
- Collaborate with the Team Manager to deliver real-time coaching and feedback to achieve business goals.
- Facilitate the onboarding and training of Client Advisors, ensuring alignment with brand initiatives.
- Act as a role model by delivering exceptional client service and promoting Gucci's values.
- Manage floor leadership duties, including opening/closing the store and organizing floor coverage.
- Uphold Gucci's visual standards and support daily store operations.
- Serve as the first point of contact for resolving difficult client issues.
Qualifications
- Sales management experience in retail, luxury retail, or a service-related industry preferred.
- Bachelor’s Degree in a related field preferred.
- Proven ability to drive positive customer experiences and deliver measurable results.
- Ability to manage competing priorities in a fast-paced environment.
- Proficiency with Microsoft Office software.
- Strong verbal and written communication skills.
- Passion for the fashion industry.
- Flexibility to work a retail schedule, including evenings, weekends, and holidays.
Skills
Experience
Previous experience in sales management within retail, luxury retail, or a service-related industry is preferred.
Education
Bachelor’s Degree in a related field is preferred.
Benefits
Eligible employees may participate in an employee benefits program, including medical, dental, vision, paid time off (PTO), and a 401K plan.
Culture
Gucci is dedicated to creating a culture of inclusivity and accessibility, fostering a community of passionate individuals who are united by a shared commitment to innovation and excellence in the fashion industry. The workplace encourages collaboration, creativity, and personal growth, ensuring that each team member can contribute to the brand's success.