Senior Client Advisor
Join Gucci in Costa Mesa as a Senior Client Advisor, driving sales and providing exceptional client service. Be part of a dynamic team in the luxury fashion industry.
Overview
Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Known for its innovative designs and exceptional craftsmanship, Gucci offers a dynamic work environment where creativity and excellence are at the forefront. As an employer, Gucci is committed to fostering a culture of inclusivity and accessibility, ensuring all employees are empowered to reach their full potential.
Role & Responsibilities
- Supervise and guide Client Advisors to achieve high sales performance through a customer-centric approach.
- Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category goals.
- Assist in the development and growth of team members.
- Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
- Provide exceptional client service by greeting, listening, and assisting clients to exceed their shopping needs.
- Demonstrate extensive knowledge of Gucci products, history, and heritage.
- Attract new clients by acting as a Brand Ambassador through community networking.
- Drive and exceed individual KPI goals by ensuring high levels of customer service and quality sales.
- Perform floor leadership duties, including opening/closing the store and organizing floor coverage.
- Contribute to maintaining the visual display of products in accordance with Gucci standards.
- Support daily store operations in the absence of management.
- Serve as the first point of contact for resolving difficult client issues.
Qualifications
- Sales management experience in retail, luxury retail, or a service-related industry preferred.
- Bachelor’s Degree in a related field is preferred.
- Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
- Ability to manage competing priorities in a fast-paced environment.
- Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
- Industry awareness and strong business acumen.
- Strong verbal and written communication skills and excellent organizational skills.
- Passion for the fashion industry.
- Flexibility to work a retail schedule including evenings, weekends, and holidays.
Skills
Experience
Previous experience in sales management within retail, luxury retail, or a service-related industry is preferred.
Education
Bachelor’s Degree in a related field is preferred.
Benefits
Eligible employees may participate in an employee benefits program, including medical, dental, vision, paid time off (PTO), and a 401K plan. An incentive program is also available, subject to organizational performance.
Culture
Gucci fosters a culture of innovation and inclusivity, encouraging employees to be creative and collaborative. The company values a client-centric approach and promotes a work environment where everyone is empowered to contribute to the brand's legacy of excellence.