Senior Client Advisor

Overview

Gucci, a distinguished brand under the Kering conglomerate, is renowned for its innovative approach to luxury fashion. As an employer, Gucci is committed to fostering a dynamic and inclusive workplace where creativity and individuality are celebrated. The brand is dedicated to nurturing talent and providing opportunities for professional growth within the global luxury market.

Role & Responsibilities

• Supervise and guide Client Advisors on the selling floor to achieve high performance through a customer-centric approach.
• Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category goals.
• Facilitate the development and growth of team members.
• Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
• Deliver exceptional client service by greeting, listening, and assisting clients to exceed their shopping needs.
• Demonstrate comprehensive knowledge of Gucci products, history, and heritage.
• Attract new clients by acting as a Brand Ambassador through community networking.
• Drive and exceed individual KPI goals by ensuring high levels of customer service and sales quality.
• Perform floor leadership duties, including opening/closing the store and organizing floor coverage.
• Maintain visual display standards in accordance with Gucci guidelines.
• Support daily store operations in the absence of management.
• Act as the first point of contact for resolving difficult client issues.

Qualifications

• Sales management experience in retail, luxury retail, or a service-related industry preferred.
• Bachelor’s Degree in a related field is preferred.
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
• Industry awareness and strong business acumen.
• Strong verbal and written communication skills and excellent organizational skills.
• Passion for the fashion industry.
• Flexibility to work a retail schedule including evenings, weekends, and holidays.

Skills

Experience

Sales management experience in retail, luxury retail, or a service-related industry is preferred.

Education

Bachelor’s Degree in a related field is preferred.

Benefits

The position offers a comprehensive benefits package including medical, dental, vision, paid time off (PTO), and a 401K plan.

Culture

Gucci promotes a culture of inclusivity and accessibility, encouraging a diverse and collaborative environment. The brand values creativity and innovation, fostering a community where employees are empowered to express their individuality and contribute to the brand's legacy.