Senior Client Advisor

Overview

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Known for its innovative designs and high-quality craftsmanship, Gucci offers a dynamic and inclusive work environment where creativity and excellence are celebrated. As an employer, Gucci is committed to fostering talent and providing opportunities for professional growth within the luxury retail sector.

Role & Responsibilities

• Supervise and guide Client Advisors on the sales floor to enhance performance through a customer-centric approach.
• Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
• Facilitate the development and growth of team members.
• Ensure a consistent and branded onboarding experience for Client Advisors and conduct training in alignment with store management.
• Act as a role model by delivering exceptional client service and exceeding client expectations.
• Demonstrate comprehensive knowledge of Gucci products and heritage.
• Attract new clients by embodying the role of a Brand Ambassador through community networking.
• Drive and surpass individual KPI goals by ensuring superior customer service and sales quality.
• Perform floor leadership duties, including opening/closing the store and organizing coverage during breaks.
• Maintain visual merchandising standards in accordance with Gucci's guidelines.
• Support daily store operations in the absence of management.
• Serve as the first point of contact for resolving complex client issues.

Qualifications

• Sales management experience in retail, luxury retail, or a service-related industry is preferred.
• Bachelor’s Degree in a related field is preferred.
• Proven ability to deliver positive customer experiences that foster loyalty and measurable results.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
• Strong industry awareness and business acumen.
• Excellent verbal and written communication skills and organizational skills.
• Passion for the fashion industry.
• Flexibility to work a retail schedule, including evenings, weekends, and holidays.

Skills

Experience

Sales management experience in retail, luxury retail, or a service-related industry is preferred.

Education

Bachelor’s Degree in a related field is preferred.

Benefits

The position offers comprehensive benefits, including medical, dental, and vision insurance, paid time off, and a 401K plan.

Culture

Gucci fosters a culture of inclusivity and accessibility, emphasizing a collaborative work environment where creativity and innovation are encouraged. The company values diversity and is committed to providing equal opportunities for all employees, ensuring a supportive and empowering workplace.