Senior Client Advisor

Overview

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for its commitment to innovation, creativity, and sustainability, offering a dynamic and inclusive workplace where employees are encouraged to develop their talents and contribute to the brand's legacy.

Role & Responsibilities

• Supervise and guide Client Advisors on the sales floor to enhance performance through a customer-centric approach.
• Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
• Facilitate the development and growth of team members.
• Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
• Act as a role model by delivering exceptional client service and exceeding client expectations.
• Demonstrate extensive knowledge of Gucci products, history, and heritage.
• Attract new clients by networking within the community as a Brand Ambassador.
• Drive and exceed individual KPI goals through superior customer service and sales quality.
• Perform floor leadership duties, including opening/closing the store and managing floor coverage.
• Maintain visual display standards in accordance with Gucci's guidelines.
• Support daily store operations in the absence of management.
• Serve as the first point of contact for resolving difficult client issues.

Qualifications

• Sales management experience in retail, luxury retail, or a service-related industry preferred.
• Bachelor’s Degree in a related field is preferred.
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook.
• Industry awareness and strong business acumen.
• Strong verbal and written communication skills and excellent organizational skills.
• Passion for the fashion industry.
• Flexibility to work a retail schedule including evenings, weekends, and holidays.

Skills

Experience

Previous experience in sales management within retail, luxury retail, or a service-related industry is preferred.

Education

Bachelor’s Degree in a related field is preferred.

Benefits

Gucci offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts, fostering a supportive and rewarding work environment.

Culture

Gucci fosters a culture of inclusivity and accessibility, encouraging employees to express their creativity and passion for fashion. The workplace is characterized by a collaborative environment where innovation is celebrated, and employees are empowered to contribute to the brand's success.