Senior Client Advisor
Join Gucci in Charlotte as a Senior Client Advisor, where leadership and luxury retail expertise meet. Drive sales and client satisfaction in a dynamic environment.
Overview
Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for its commitment to excellence, innovation, and sustainability, offering a dynamic and inclusive work environment that fosters creativity and growth.
Role & Responsibilities
- Provide supervision and guidance to Client Advisors on the sales floor to ensure exceptional customer service and drive sales performance.
- Collaborate with the Team Manager to deliver real-time coaching and feedback to achieve business and product category goals.
- Assist in the professional development and growth of team members.
- Ensure a consistent and branded onboarding experience for new Client Advisors and facilitate training in collaboration with store management.
- Act as a role model by delivering an exceptional client service experience and promoting Gucci's values and heritage.
- Attract new clients by networking within the community and acting as a Brand Ambassador.
- Manage floor leadership duties, including opening and closing the store and organizing coverage during breaks.
- Contribute to maintaining the visual display of products in accordance with Gucci's visual standards.
- Support daily store operations in the absence of management and address client issues as the first point of contact.
Qualifications
- Sales management experience in retail, luxury retail, or a service-related industry preferred.
- Bachelor’s Degree in a related field is preferred.
- Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
- Ability to manage competing priorities in a fast-paced environment.
- Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
- Industry awareness and strong business acumen.
- Strong verbal and written communication skills and excellent organizational skills.
- Passion for the fashion industry.
- Flexibility to work a retail schedule, including evenings, weekends, and holidays.
Skills
Experience
Candidates should have prior experience in sales management within retail, luxury retail, or a service-related industry.
Education
Bachelor’s Degree in a related field is preferred.
Benefits
The position offers a comprehensive benefits package including medical, dental, vision, paid time off (PTO), and a 401K plan.
Culture
Gucci fosters a culture of inclusivity, creativity, and innovation, encouraging employees to embrace a client-centric approach and collaborate in a flat, connected, and fast-paced environment. The company values creativity and ownership, promoting a workplace where everyone is empowered to contribute to the brand's legacy.