Senior Client Advisor
Join Gucci in Charlotte as a Senior Client Advisor, where luxury meets innovation. Drive sales, lead client advisors, and represent the brand in a dynamic environment.
Overview
Gucci, a distinguished name in the luxury fashion industry, is part of the esteemed Kering Group, a global leader in apparel and accessories. Known for its innovative designs and exceptional craftsmanship, Gucci offers a dynamic and inclusive work environment that fosters creativity and professional growth.
Role & Responsibilities
- Provide supervision and guidance to Client Advisors on the selling floor to deliver the highest performance through a customer-centric attitude, driving sales as a client advisor leader.
- Partner with the Team Manager to support real-time coaching and feedback to achieve business and product category goals.
- Assist in the development and growth within the team.
- Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management, ensuring brand initiatives are clearly understood.
- Act as a role model by providing an exceptional client service experience by greeting, listening, and assisting clients to exceed their shopping needs.
- Demonstrate excellent knowledge of the products as well as Gucci history and heritage.
- Attract new clients by being a Brand Ambassador through networking within the community.
- Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales.
- Perform floor leadership duties, including opening/closing the store and organizing coverage for the floor when associates are at lunch/taking a break.
- Contribute to upholding the visual display of all products in accordance with Gucci visual standards.
- Support the daily operations of the store when management is not present.
- Serve as the first point of contact should a difficult client issue arise.
Qualifications
- Sales management experience in retail, luxury retail, or service-related industry preferred.
- Bachelor’s Degree in a related field is preferred.
- Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
- Ability to manage competing priorities in a fast-paced environment.
- Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
- Industry awareness and strong business acumen.
- Strong verbal and written communication skills and excellent organizational skills.
- Passion for the Fashion Industry.
- Flexibility to work a retail schedule which will include evenings, weekends, and holidays.
Skills
Experience
Prior experience in sales management within retail, luxury retail, or a service-related industry is preferred.
Education
Bachelor’s Degree in a related field is preferred.
Benefits
The position offers comprehensive benefits including medical, dental, vision, paid time off (PTO), and a 401K plan.
Culture
Gucci fosters a culture of inclusivity and accessibility, emphasizing a radically client-centric approach and a collaborative work environment. The brand encourages creativity and ownership, promoting a flat, connected, and fast-paced methodology.