Senior Client Advisor

Overview

Gucci, a prestigious name in the luxury fashion industry, is renowned for its innovative designs and exceptional craftsmanship. As part of the Kering Group, Gucci benefits from the resources and global reach of one of the world's leading luxury conglomerates. The brand is committed to fostering a dynamic and inclusive workplace where creativity and passion are at the forefront.

Role & Responsibilities

• Provide supervision and guidance to Client Advisors on the selling floor to ensure high performance and customer-centric service.
• Collaborate with the Team Manager to deliver real-time coaching and feedback to achieve business and product category goals.
• Facilitate the development and growth of team members.
• Ensure a consistent and branded onboarding experience for new Client Advisors and facilitate training in collaboration with store management.
• Act as a role model by delivering exceptional client service and promoting Gucci's values and heritage.
• Attract new clients through community networking and act as a Brand Ambassador.
• Drive and exceed individual KPI goals by ensuring the highest level of customer service and sales quality.
• Perform floor leadership duties, including opening and closing the store and organizing floor coverage.
• Contribute to maintaining the visual standards of the store.
• Support daily store operations in the absence of management.
• Serve as the first point of contact for resolving difficult client issues.

Qualifications

• Sales management experience in retail, luxury retail, or a service-related industry preferred.
• Bachelor’s Degree in a related field is preferred.
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
• Industry awareness and strong business acumen.
• Strong verbal and written communication skills and excellent organizational skills.
• Passion for the fashion industry.
• Flexibility to work a retail schedule including evenings, weekends, and holidays.

Skills

Experience

Sales management experience in retail, luxury retail, or a service-related industry is preferred.

Education

Bachelor’s Degree in a related field is preferred.

Benefits

Gucci offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts on luxury products.

Culture

Gucci fosters a culture of inclusivity and accessibility, encouraging creativity and innovation among its employees. The brand values diversity and is committed to providing a supportive environment where all team members can thrive.