Senior Client Advisor
Join Gucci in Boston as a Senior Client Advisor. Drive sales, lead a team, and represent the brand in a dynamic retail environment. Competitive salary and benefits offered.
Overview
Gucci, a distinguished name in the luxury fashion industry, operates under the esteemed Kering Group, a global leader in apparel and accessories. Renowned for its innovative designs and exceptional craftsmanship, Gucci offers a dynamic work environment where creativity and passion are celebrated. As an employer, Gucci is committed to fostering a culture of inclusivity and accessibility, ensuring a supportive atmosphere for all employees.
Role & Responsibilities
- Supervise and guide Client Advisors on the sales floor to achieve optimal performance through a customer-centric approach.
- Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
- Facilitate the development and growth of team members.
- Ensure a consistent and branded onboarding experience for Client Advisors, coordinating training with store management.
- Exemplify exceptional client service by greeting, listening, and assisting clients to exceed their shopping needs.
- Demonstrate comprehensive knowledge of Gucci products and brand heritage.
- Attract new clients by acting as a Brand Ambassador and networking within the community.
- Drive and surpass individual KPI goals by delivering superior customer service and sales quality.
- Perform floor leadership duties, including opening/closing the store and organizing floor coverage.
- Maintain visual display standards in accordance with Gucci's guidelines.
- Support daily store operations in the absence of management.
- Serve as the first point of contact for resolving difficult client issues.
Qualifications
- Sales management experience in retail, luxury retail, or a service-related industry preferred.
- Bachelor’s Degree in a related field is preferred.
- Proven ability to create positive customer experiences that foster loyalty and deliver measurable results.
- Ability to manage competing priorities in a fast-paced environment.
- Proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
- Industry awareness and strong business acumen.
- Strong verbal and written communication skills and excellent organizational skills.
- Passion for the fashion industry.
- Flexibility to work a retail schedule, including evenings, weekends, and holidays.
Skills
Experience
Previous experience in sales management within retail, luxury retail, or a service-related industry is preferred.
Education
Bachelor’s Degree in a related field is preferred.
Benefits
Gucci offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts, fostering a supportive and rewarding work environment.
Culture
Gucci prides itself on a vibrant and inclusive workplace culture that encourages innovation and creativity. As part of the Kering Group, Gucci is dedicated to sustainability and social responsibility, promoting a diverse and equitable environment for all employees.