Senior Client Advisor
Join Gucci in Austin as a Senior Client Advisor, where luxury fashion meets exceptional client service. Drive sales, inspire teams, and embody Gucci's values in a dynamic retail environment.
Overview
Gucci, a distinguished name in luxury fashion, is part of the esteemed Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for its commitment to innovation, creativity, and excellence, offering a dynamic and inclusive work environment that fosters professional growth and development. Employees are encouraged to embody the brand's values and contribute to its legacy of luxury and style.
Role & Responsibilities
- Supervise and guide Client Advisors on the sales floor to enhance performance through a customer-centric approach.
- Collaborate with the Team Manager to provide real-time coaching and feedback to achieve business and product category objectives.
- Facilitate the development and growth of team members.
- Ensure a consistent and branded onboarding experience for new Client Advisors and facilitate training in collaboration with store management.
- Act as a role model by delivering exceptional client service and promoting Gucci's values and heritage.
- Attract new clients by networking within the community as a Brand Ambassador.
- Drive individual KPI goals by ensuring the highest level of customer service and quality of sales.
- Perform floor leadership duties, including opening/closing the store and organizing coverage for breaks.
- Uphold the visual display of products in accordance with Gucci visual standards.
- Support daily store operations in the absence of management.
- Serve as the first point of contact for resolving difficult client issues.
Qualifications
- Sales management experience in retail, luxury retail, or a service-related industry preferred.
- Bachelor’s Degree in a related field is preferred.
- Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
- Ability to manage competing priorities in a fast-paced environment.
- Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook.
- Industry awareness and strong business acumen.
- Strong verbal and written communication skills and excellent organizational skills.
- Passion for the fashion industry.
- Flexibility to work a retail schedule, including evenings, weekends, and holidays.
Skills
Experience
Sales management experience in retail, luxury retail, or a service-related industry is preferred.
Education
Bachelor’s Degree in a related field is preferred.
Benefits
Gucci offers a culture of inclusivity and accessibility, providing opportunities for professional growth and development within a dynamic and innovative environment.
Culture
Gucci fosters a community of passionate individuals united by a shared commitment to innovation and excellence. The workplace culture is characterized by inclusivity, creativity, and a relentless pursuit of breaking new ground in the fashion world and beyond.