Sales Associate

Overview

Gucci is a globally recognised Italian luxury fashion house known for its eclectic, contemporary aesthetic and meticulous Italian craftsmanship. As a member of the Kering group, Gucci operates within a portfolio of premium brands and maintains rigorous standards of creativity, quality and client service across its retail network.

Role & Responsibilities

• Develop and maintain an in‑depth knowledge of Gucci’s history, collections and brand heritage to inform client interactions.
• Deliver expert, personalised client advice and product storytelling in accordance with Gucci guidelines to convert and retain clientele.
• Ensure the boutique and sales floor adhere to Gucci and group visual merchandising and presentation standards.
• Maintain appropriate stock levels on the sales floor and assist with replenishment, labelling and back‑of‑house organisation.
• Operate alterations/retouch service activities: take measurements, coordinate adjustments, manage client bookings, and follow up on orders and receipts.
• Process sales transactions and maintain accurate cash handling and till reconciliation.
• Apply CRM procedures to grow and maintain the boutique client file and support targeted clienteling activity.
• Work collaboratively with the team to foster effective internal communication and deliver a seamless client experience.
• Achieve or exceed individual and store sales targets and KPIs; actively contribute to department performance.
• Comply with store security and loss‑prevention procedures.

Qualifications

• Proven retail experience in luxury fashion or premium retail environments (preferred).
• Demonstrable commercial acumen with a track record of meeting sales targets and KPIs.
• Excellent interpersonal and communication skills with a client‑centric approach.
• Professional presentation and ability to represent a luxury brand at all times.
• Flexibility to work boutique hours, including weekends and peak retail periods.
• Legal right to work in France.

Skills

Experience

Typically 1–3 years’ experience in luxury or premium retail sales, with proven performance against sales targets and familiarity with clienteling/CRM processes. Practical experience with in‑store alterations and cash handling is advantageous.

Education

Secondary education or equivalent; vocational training in fashion, retail or customer service is a plus.

Culture

The boutique environment reflects Gucci’s emphasis on creativity, craftsmanship and contemporary luxury, offering a high‑energy retail setting where attention to detail and elevated client service are paramount. As part of the Kering group, employees operate within a network that values brand heritage, professional development and high standards of store presentation.