Retail Training Manager

Location MilanLombardyItaly
Type Full-Time
Seniority Manager
Posted Jan 8, 2026
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Join Gucci in Milan as a Retail Training Manager, overseeing training activities across Southern Europe. Be part of a leading luxury fashion house within the Kering Group.

Overview

Gucci, a beacon of innovation and progressive design, has redefined luxury fashion for the modern era. As part of the esteemed Kering Group, Gucci stands at the forefront of the industry, offering products that epitomize Italian craftsmanship and unparalleled quality. The Kering Group is a global leader in apparel and accessories, housing a diverse portfolio of prestigious luxury, sport, and lifestyle brands.

Role & Responsibilities

  • Manage training activities within the assigned scope, ensuring alignment with business objectives.
  • Cultivate and maintain relationships with business owners to assess training needs and define priorities.
  • Communicate training impact and Return on Training Investment (ROTI) to stakeholders.
  • Conduct monthly reviews with business owners to ensure training priorities are met.
  • Oversee a team of store trainers, developing and monitoring their performance.
  • Serve as a training expert, providing recommendations and solutions to meet business training needs.
  • Collaborate with Retail Leaders, Global Retail Academy, and Store Trainers to create and implement deployment plans.
  • Facilitate learning and coaching sessions in various settings, including in-store and classroom environments.
  • Manage budget and measure ROTI for the assigned area, monitoring training KPIs.
  • Develop and execute communication strategies for business training projects.
  • Lead change management initiatives for business training processes and retail evolution.
  • Maintain and share project timelines and ensure training content meets expectations.

Qualifications

  • Minimum of 7 years in the retail industry, ideally with retail shop floor experience.
  • Previous experience in training departments or roles focused on training and development.
  • Proficiency in project management and working with business stakeholders at all levels.
  • Strong orientation towards retail business and knowledge of adult learning techniques.
  • Proven experience in presentation and people development.
  • Experience in digital learning and a good analytical approach.
  • International experience with strong cultural sensitivity.
  • Fluency in English; additional languages are advantageous.

Skills

Stakeholder management and influence. Effective communication and change management. Analytical and strategic thinking. Project management and organizational skills. Coaching and people development. Adaptability and flexibility in dynamic environments.

Experience

A minimum of 7 years in the retail industry with a focus on training and development roles.

Education

Bachelor's degree in a relevant field is preferred.

Benefits

Competitive benefits package including health insurance, retirement plans, and employee discounts.

Culture

Gucci fosters a culture of innovation, inclusivity, and collaboration, encouraging employees to thrive in a dynamic and fast-paced environment. As part of the Kering Group, Gucci is committed to sustainability and diversity, empowering its workforce to contribute to the brand's legacy of excellence.