Retail Performance Manager

Location New York CityNew YorkUSA
Type Full-Time
Seniority Manager
Posted Mar 1, 2026
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Join Gucci in New York as a Retail Performance Manager. Drive luxury retail standards and enhance client experiences. Competitive salary and inclusive culture.

Overview

Gucci, a prestigious name in luxury fashion, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for its commitment to excellence, innovation, and sustainability, offering a dynamic and inclusive work environment where creativity and passion are nurtured.

Role & Responsibilities

  • Embed Gucci’s client experience and luxury service standards into daily store execution across markets.
  • Translate global and regional client experience expectations into measurable behaviors.
  • Collaborate with Commercial Leaders, Retail Training, Retail Operations, and Client Engagement to operationalize standards.
  • Oversee regional Mystery Shopping and NPS programs to assess luxury retail execution.
  • Synthesize client feedback and data to identify gaps and priorities at market and store levels.
  • Create action plans leveraging VOC insights to improve client experience and store execution.
  • Manage regional governance for retail tools, ensuring alignment with global standards.
  • Drive adoption and consistent usage of retail tools across markets.
  • Activate regional recognition programs and commercial contests aligned to strategic priorities.
  • Analyze program effectiveness to identify winning behaviors and measure commercial impact.

Qualifications

  • 5-7+ years of experience in luxury retail, with experience in store management and client experience execution.
  • Deep understanding of luxury service standards and sales floor dynamics.
  • Strong analytical skills to interpret data and derive insights.
  • Proven track record in cross-functional project management.
  • Exceptional communication and stakeholder management skills.
  • Ability to influence decision-making and drive organizational change.
  • Highly organized with attention to detail and a continuous improvement mindset.

Skills

Analytical skills Project management Communication Stakeholder management Organizational skills Attention to detail Influence and negotiation

Experience

5-7+ years in luxury retail, focusing on store management, client experience execution, and regional roles.

Benefits

Gucci offers a comprehensive benefits package, fostering a culture of inclusivity and accessibility.

Culture

Gucci fosters a culture of innovation, inclusivity, and excellence, where employees are encouraged to break new ground in the fashion industry. The workplace environment is dynamic and supportive, promoting creativity and collaboration.