Operations Manager

Overview

Gucci is a leading Italian luxury house and part of the Kering group, renowned for its heritage in leather goods, ready-to-wear and accessories. As an employer, Gucci operates a global retail network that values creativity, craftsmanship and elevated client service; store teams are expected to combine commercial acumen with brand stewardship and benefit from internal mobility across markets.

Role & Responsibilities

• Lead and develop the store operations team, driving operational excellence and adherence to Gucci’s service and procedural standards.
• Oversee inventory integrity and stockroom efficiency, including cycle counts, scheduled inventories, reconciliations and discrepancy resolution.
• Manage shipping and receiving processes, transfers, damages and repairs according to company guidelines; escalate and resolve exceptions.
• Serve as Manager on Duty in rotation: open/close procedures, floor coverage, and support the selling process to ensure exceptional client service.
• Coach, train and onboard new hires and existing staff on operations policies, loss-prevention and retail systems; maintain up-to-date operations documentation.
• Partner with the Store Director and corporate departments (Inventory Planning, Inventory Control, Accounts Payable, etc.) to align store operations with wider business objectives.
• Support store projects including openings, closures and remodels within the region and travel as required.
• Procure store and office supplies and assist with boutique physical maintenance to ensure an optimal client environment.

Qualifications

• Minimum 5–7 years of retail or service-industry operations experience, preferably within luxury retail and in a supervisory capacity.
• Bachelor’s degree preferred.
• Right to work in Canada is required.
• Proven leadership and people-development experience, with the ability to create a collaborative, positive workplace.
• Strong analytical skills with the ability to prioritise, problem-solve and manage multiple tasks in a fast-paced environment.
• Availability to travel regionally to support openings, closures and remodels.

Skills

Experience

Five to seven years of progressive operations experience in retail or a service-related industry, with prior responsibility for inventory management, supervisory oversight and participation in store openings or remodels.

Education

Bachelor’s degree preferred.

Benefits

Base salary range $75,000–$90,000 CAD per year; bonus potential. Commissions for eligible employees, participation in an employee benefits program and other incentive programs, subject to program rules.

Culture

Gucci cultivates a creative, heritage-led environment where high standards of craftsmanship and client experience are paramount. The workplace emphasises collaboration, inclusivity and professional development, with store roles offering visible career pathways within the global luxury retail network.