Operations Manager

Overview

Gucci, a prestigious name in luxury fashion, is part of the Kering Group, a global leader in apparel and accessories. Renowned for its innovative designs and exceptional craftsmanship, Gucci offers a dynamic workplace where creativity and excellence are at the forefront. As an employer, Gucci fosters an inclusive and diverse environment, encouraging employees to push boundaries and redefine luxury fashion.

Role & Responsibilities

• Lead the store operations team to ensure efficient stockroom management and accurate inventory control.
• Support the selling process by providing exceptional client service.
• Drive operational excellence across all store aspects and propose strategic improvements.
• Train and coach staff on operating policies, procedures, and customer service.
• Collaborate with corporate departments such as Operations, Inventory Planning, and Accounts Payable.
• Serve as a leader to the store team, partnering with the Store Director to execute operational and service standards.
• Manage shipping and receiving processes, ensuring timely merchandise movement.
• Oversee store inventory, cycle counts, and reconciliation.
• Identify and resolve operational process issues.
• Maintain operations documents and procedures for reference.
• Process repairs and damages according to company guidelines.
• Assist with the physical maintenance of the boutique and order supplies as needed.

Qualifications

• Minimum of 5 - 7 years of operations experience in retail, luxury retail, or service-related industry, preferably in a supervisory role.
• Bachelor’s Degree is preferred.
• Excellent written and communication skills.
• Ability to analyze information, identify business priorities, problem solve, and manage multiple tasks in a fast-paced environment.
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
• Excellent organizational skills.
• Experience with technology to utilize internal retail systems and shipping software programs.
• Ability to assist in training new Team Managers - Operations in other locations and support teams.
• Willingness to travel and assist in store openings, closures, and remodels within the region and surrounding markets.

Skills

Experience

5 - 7 years of operations experience in retail, luxury retail, or service-related industry, preferably in a supervisory role.

Education

Bachelor’s Degree is preferred.

Benefits

Medical, Dental, Vision, Paid Time Off (PTO), 401K

Culture

Gucci is celebrated for its commitment to creativity and innovation, fostering a culture where employees are encouraged to break new ground in the fashion industry. The brand values inclusivity and accessibility, creating a supportive environment for all team members.