Operations Manager
Gucci seeks an Operations Manager in McLean, USA, to lead store operations and ensure exceptional service. Join a prestigious luxury brand under Kering Group.
Overview
Gucci, a prestigious name in the luxury fashion industry, operates under the umbrella of the Kering Group, a global leader in apparel and accessories. Known for its innovative designs and commitment to excellence, Gucci offers a dynamic work environment where creativity and operational expertise are highly valued.
Role & Responsibilities
- Lead and develop operational excellence across all store functions.
- Evaluate and propose strategic improvements with a commercial focus.
- Train new hires and existing staff on operational policies and procedures.
- Coach and develop team members in operations, customer service, and sales support.
- Collaborate with corporate departments such as Operations, Inventory Planning, and Accounts Payable.
- Serve as a leader to the store team, partnering with Store Director and Associate Store Director.
- Create a positive and cohesive work environment.
- Function as Manager on Duty, assisting with floor coverage and client purchases.
- Support shipping and receiving processes, resolving issues promptly.
- Ensure accurate and organized store inventory, overseeing cycle counts and scheduled inventories.
- Identify and resolve operational process issues.
- Maintain clear and accurate operational documents and procedures.
- Communicate discrepancies and issues to management immediately.
- Process repairs and damages according to company guidelines.
- Assist with the physical maintenance of the boutique.
- Order supplies for the office and store as needed.
Qualifications
- Minimum of 5-7 years of operations experience in retail, luxury retail, or service-related industry, preferably in a supervisory role.
- Bachelor’s Degree preferred.
- Excellent written and communication skills.
- Ability to analyze information, identify business priorities, and manage multiple tasks in a fast-paced environment.
- Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook.
- Excellent organizational skills.
- Experience with internal retail systems and shipping software programs.
- Ability to assist in training new Team Managers - Operations in other locations.
- Willingness to travel and assist in store openings, closures, and remodels within the region.
Skills
Experience
A minimum of 5-7 years in operations within retail, luxury retail, or a service-related industry, with supervisory experience preferred.
Education
Bachelor’s Degree preferred.
Benefits
Gucci offers a comprehensive benefits package, including health and wellness programs, employee discounts, and opportunities for professional development.
Culture
Gucci fosters a culture of inclusivity and accessibility, where employees are encouraged to innovate and collaborate. The brand values diversity and is committed to creating a supportive environment for all team members.