Operations Manager
Join Gucci in Chicago as an Operations Manager. Lead store operations, ensure inventory accuracy, and support exceptional client service. Competitive salary and benefits.
Overview
Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for its commitment to innovation, creativity, and sustainability, offering a dynamic and inclusive work environment that fosters professional growth and development.
Role & Responsibilities
- Lead and develop the store operations team to ensure operational excellence.
- Evaluate and enhance store operations with a strategic, commercial approach.
- Train new and existing staff on operational policies and procedures.
- Coach and develop team members in operations, customer service, and sales support.
- Collaborate with corporate departments such as Operations, Inventory Planning, and Accounts Payable.
- Serve as a leader and partner with the Store Director to execute operational and service standards.
- Create a positive and cohesive work environment among staff.
- Function as Manager on Duty, assisting with floor coverage and client transactions.
- Oversee shipping and receiving processes and resolve any related issues.
- Ensure accurate and organized store inventory through cycle counts and scheduled inventories.
- Identify and resolve operational process issues promptly.
- Maintain clear and accurate operational documentation.
- Communicate discrepancies and issues to management immediately.
- Process repairs and damages according to company guidelines.
- Assist with the physical maintenance of the boutique.
- Order supplies for the office and store as needed.
Qualifications
- Minimum of 5 - 7 years of operations experience in retail, luxury retail, or a service-related industry, preferably in a supervisory role.
- Bachelor’s Degree preferred.
Skills
Experience
Minimum of 5 - 7 years in operations within retail or luxury retail environments, preferably in a supervisory capacity.
Education
Bachelor’s Degree preferred.
Benefits
Comprehensive benefits package including medical, dental, vision, paid time off, and 401K.
Culture
Gucci fosters a culture of inclusivity and accessibility, encouraging a community of passionate individuals dedicated to innovation and excellence in the fashion industry. The workplace environment is collaborative and supportive, with a focus on breaking new ground in fashion and beyond.