Operation Specialist

Overview

Gucci is an iconic Italian luxury house known for its creativity, craftsmanship and global retail presence. As part of the Kering group, the brand operates an international network of boutiques and emphasizes design-led innovation, rigorous retail standards and a high-touch client experience.

Role & Responsibilities

• Manage inbound and outbound merchandise operations, including receiving, put-away, transfers and stock movements within the store BOH (back-of-house).
• Maintain accurate inventory records and implement loss-prevention controls to safeguard merchandise.
• Process orders and maintain stock levels for consumables and store supplies such as hangtags, stationery, uniforms and client-related items.
• Liaise with headquarters on store operational matters, policies, procedural rollouts and project execution.
• Coordinate day-to-day operational communication with store teams and departmental stakeholders to ensure smooth store functioning.
• Support the sales team as needed with client services tasks (for example: packaging purchases and preparing client deliveries).
• Assist with store events and operational changes, including renovations, pop-up activations, client events and VM (visual merchandising) transitions.
• Oversee internal and external warehouse usage and logistics to optimize storage and retrieval workflows.
• Handle incoming store communications, including telephone and email enquiries related to operations and logistics.
• Collaborate cross-functionally with loss prevention, visual merchandising, sales and maintenance teams to maintain high operational efficiency.

Qualifications

• Meticulous attention to detail and high standards of accuracy in operational tasks.
• Proficient in Microsoft Office suite (Word, Excel, Outlook) and comfortable with basic store IT systems.
• Strong sense of integrity, reliability and ownership of responsibilities.
• Excellent interpersonal skills and a collaborative, team-oriented mindset.
• Effective verbal and written communication skills.
• Prior experience in retail or fashion operations (back-of-house/warehouse) is preferred.
• Ability to multitask and prioritise in a fast-paced retail environment.
• Customer-service driven attitude with a focus on supporting frontline client experiences.

Skills

Experience

Prior exposure to retail operations, back-of-house logistics or inventory control within fashion or luxury retail is preferred; experience working with store teams and HQ processes is advantageous.

Education

High school diploma or equivalent required; vocational training or an associate degree in retail management, logistics or a related discipline is desirable.

Culture

Gucci fosters a creative yet disciplined retail environment where attention to detail and client experience are paramount. Teams operate with collaborative, cross-functional relationships, reflecting the brand’s commitment to craftsmanship, high standards and professional development within a global luxury network.