Manager of Client Engagement
Join Gucci in Toronto as a Manager of Client Engagement. Drive client development strategies across Canada, fostering relationships and enhancing brand experiences. Competitive salary and benefits offered.
Overview
Gucci, a renowned name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is committed to fostering a culture of creativity and innovation, providing a dynamic environment where employees can thrive. The brand is dedicated to inclusivity and accessibility, ensuring a supportive workplace for all.
Role & Responsibilities
- Lead the planning and execution of retail client development strategies across directly operated stores and outlet locations in Canada.
- Translate Gucci America's client engagement strategy into store-specific plans to drive sales and client retention.
- Collaborate with Store Directors, retail leadership, and corporate teams to ensure synergy in client engagement efforts.
- Analyze client outreach achievements and identify opportunities for improvement.
- Develop and implement tourist development programs to engage local and international clients.
- Build and maintain relationships with top clients, enhancing their brand experience through personalized interactions.
- Manage regional client engagement events, coordinating with corporate teams to ensure excellence in execution.
- Present business performance results related to client development to senior management.
Qualifications
- Bachelor’s degree preferred.
- 3+ years of management experience in retail, marketing, special events, hospitality, or consulting.
- Proven ability in client management and relationship building in a B2B and B2C environment.
Skills
Experience
A minimum of 3 years in management roles within retail, marketing, special events, hospitality, or consulting, with a focus on client engagement and relationship management.
Education
Bachelor’s degree preferred.
Benefits
Eligible employees may participate in an employee benefits program and other incentive programs, subject to the program's rules and individual and organizational performance.
Culture
Gucci fosters a culture of innovation and creativity, encouraging employees to break new ground in the fashion world. The company values inclusivity and accessibility, creating a supportive and dynamic work environment.