Manager of Client Engagement

Posted Jan 28, 2026

Join Gucci in Toronto, Canada as a Manager of Client Engagement. Lead client development strategies across retail locations, driving retention and sales. Apply now for this dynamic role in the luxury fashion industry.

Overview

Gucci, a distinguished name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Known for its innovative and progressive approach to fashion, Gucci offers a dynamic and inclusive work environment that fosters creativity and excellence. As an employer, Gucci is committed to nurturing talent and providing opportunities for professional growth within the luxury sector.

Role & Responsibilities

Lead the planning and execution of retail client development strategies across directly operated stores and outlet locations in Canada.
Translate Gucci America's client engagement strategy to align with retail business objectives, impacting sales through store-embedded client plans.
Coordinate partnerships with Store Directors, retail leadership, and corporate client engagement teams to ensure synergy and collaboration.
Leverage client pyramid analysis and client mapping to develop retail plans that meet sales goals and client segment ambitions.
Regularly review client outreach achievements and tool usage to identify opportunities for improvement.
Collaborate with corporate and field cross-functional teams to align on client goals and a 365-day calendar to achieve the annual client development plan.
Analyze the performance and impact of client initiatives on client development and sales, maximizing each touchpoint opportunity for client engagement KPIs.
Collaborate with the General Manager, Canada, to ensure structured time for strategy, plan development, and goal setting.
Travel to stores to support client development growth and host regional calls with store teams to communicate client direction and strategies.
Present monthly and quarterly business area performance results related to client development focuses.
Identify store-specific opportunities to develop stronger training programs to improve client development impact.
Create tourist development programs to engage and cultivate key local and international tourist groups during peak shopping periods.

Qualifications

Bachelor’s degree preferred.
3+ years of management experience in Retail, Marketing, Special Events, Hospitality, or Consulting.
Proven ability in client management and exceptional relationship and partnership management skills in a B2B and B2C environment.
Strong interpersonal and relationship-building skills to interact with VIP clients.
Exceptional appreciation and understanding of the luxury fashion industry.

Skills

Excellent written, verbal, and presentation skills. Proficiency in Microsoft PowerPoint and Excel. Experience with CRM Systems and Business Intelligence tools such as Microstrategy, Siebel, Acxiom. Strategic, analytical, and relationship-building competencies with good knowledge of retail math. Ability to outline strategic plans, prioritize, and make recommendations. Confidence in presenting to senior management and assembling executive-level communication. Collaborative team player who enjoys working in a cross-functional team environment. Ability to travel domestically and internationally up to 60% of the time.

Experience

A minimum of 3 years in management roles within Retail, Marketing, Special Events, Hospitality, or Consulting.

Education

Bachelor’s degree preferred.

Benefits

Eligible employees may participate in an employee benefits program and other incentive programs, subject to program rules and individual and organizational performance.

Culture

Gucci fosters a culture of inclusivity and accessibility, encouraging a diverse community of passionate individuals who are dedicated to breaking new ground in the fashion world. The company values creativity, collaboration, and excellence, providing a supportive environment for professional growth.