Guest Relations Advisor

Location FlorenceTuscanyItaly
Type Full-Time
Seniority Entry-Level
Posted Mar 1, 2026
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Join Gucci in Florence, Italy as a Guest Relations Advisor. Manage reservations and enhance customer experiences at Gucci Osteria, part of the Kering Group.

Overview

Gucci, founded in Florence, Italy, in 1921, stands as a paragon of luxury and innovation in the fashion industry. As part of the esteemed Kering Group, Gucci is renowned for its commitment to creativity, Italian craftsmanship, and forward-thinking design. Kering manages a portfolio of illustrious brands in fashion, leather goods, jewelry, and eyewear, making it a leader in the global luxury market.

Role & Responsibilities

  • Warmly greet guests upon arrival and escort them to their tables.
  • Manage reservations through phone, online platforms, and walk-ins.
  • Maintain an accurate waitlist and provide wait time estimates to guests.
  • Professionally answer phone calls and address customer inquiries.
  • Assist with administrative tasks such as updating reservation systems and compiling daily reports.

Qualifications

  • Minimum of one year of experience in the tourism and hospitality industry, with a preference for luxury settings.
  • Fluency in both English and Italian.
  • Strong interpersonal and organizational skills.
  • Ability to be spontaneous, genuine, discreet, and professional.
  • Flexibility in working hours.
  • Proficiency in team collaboration.
  • Capability to work in a fast-paced luxury environment and manage multiple priorities.

Skills

Customer service excellence Reservation management Multilingual communication Organizational proficiency Discretion and professionalism Team collaboration Adaptability in fast-paced environments

Experience

A minimum of one year in the tourism and hospitality industry, with a strong preference for experience in luxury contexts.

Benefits

Employees are offered a dynamic work environment within a prestigious luxury brand, opportunities for professional growth, and the chance to be part of a globally recognized company.

Culture

Gucci fosters a culture of creativity, innovation, and excellence. The workplace environment is dynamic and fast-paced, reflecting the brand's commitment to luxury and high standards. Employees are encouraged to express their individuality while contributing to the collective success of the brand.