Director of Retail Operations

Location New YorkNew YorkUSA
Type Full-Time
Seniority Director
Posted Mar 1, 2026
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Join Gucci in New York as a Director of Retail Operations. Lead store operations and drive excellence in the luxury fashion industry. Apply now!

Overview

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for its commitment to innovation, creativity, and excellence, offering a dynamic workplace where employees are encouraged to push boundaries and redefine fashion standards.

Role & Responsibilities

  • Oversee all store operations functions ensuring systems, processes, and policies are in place for efficient operations.
  • Collaborate with markets and worldwide management to ensure operational consistency.
  • Improve store performance through cross-functional collaboration with internal stakeholders.
  • Support the VP of Retail Excellence in leading regional and worldwide initiatives.
  • Drive a culture of excellence in operations and develop regional teams.
  • Conduct market visits to support and provide feedback to Regional Managers.
  • Implement efficient reporting for KPIs related to operational productivity and client experience.
  • Assess, analyze, and implement retail projects to improve store efficiencies.
  • Support budget and forecast operating expense plans with regional teams.
  • Ensure innovative tools and business applications are developed and implemented.
  • Lead the enhancement of operational user guides and training programs.
  • Partner with Store Planning for new store openings and renovations.

Qualifications

  • 10+ years in store management, ideally in a regional capacity.
  • Experience in managing teams to drive results.
  • Proven track record in sales, clienteling, and operational activities.
  • Ability to promote and implement ideas successfully.
  • Strong project management skills.

Skills

Detail-oriented and highly organized. Excellent written and verbal communication skills. Strong interpersonal skills. Proficient in Microsoft Office suite. Technology savvy.

Experience

A minimum of 10 years in store management, preferably with regional responsibilities, demonstrating a successful track record in sales, clienteling, and operational activities.

Benefits

Gucci offers a comprehensive benefits package, fostering a culture of inclusivity and accessibility throughout the employee life cycle.

Culture

Gucci fosters a vibrant and inclusive workplace culture, encouraging creativity and innovation. Employees are united by a shared passion for redefining fashion and are supported in their professional growth and development.