Director of Retail Operations
Gucci is seeking a Director of Retail Operations in New York, USA. This role involves overseeing store operations, ensuring efficiency, and driving sales. Ideal candidates will have 10+ years of experience in store management.
Overview
Gucci, a renowned name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is committed to fostering a culture of innovation, inclusivity, and excellence. The brand offers a dynamic environment where creativity and collaboration are at the forefront, providing employees with opportunities to contribute to its legacy of luxury and style.
Role & Responsibilities
- Oversee all store operations functions ensuring systems, processes, and policies guarantee efficient operations with a focus on client experience.
- Collaborate with markets and worldwide management to ensure operational consistency across retail channels.
- Improve store performance through comprehensive knowledge and assessment of the field, collaborating with internal stakeholders.
- Support the VP of Retail Excellence in leading regional and worldwide initiatives to drive sales and improve productivity.
- Lead and develop regional teams to achieve department and company objectives.
- Conduct market visits to support and provide feedback to Regional Managers on operational processes and compliance.
- Implement efficient reporting for KPIs related to operation productivity, client KPIs, and inventory control.
- Assess, analyze, and implement retail projects to improve store efficiencies and client experience.
- Support budget creation and forecast operating expense plans in collaboration with regional teams.
- Ensure innovative tools and business applications are developed and implemented effectively.
- Collaborate with digital teams to ensure seamless omni-channel project execution.
- Lead the enhancement of operational user guides and training programs.
- Partner with Store Planning and Regional Managers for new store openings and renovations.
Qualifications
- 10+ years in store management, ideally in a regional capacity.
- Proven experience in managing teams to drive results.
- Track record of developing and achieving successful sales, clienteling, and operational activities.
- Ability to promote and implement ideas successfully.
- Strong project management skills.
- Detail-oriented and highly organized.
- Excellent written and verbal communication skills.
- Ability to work effectively with all organizational levels.
- Experience with retail function teams such as Financial, Store Planning, Merchandising, Logistics, and more.
Skills
Experience
A minimum of 10 years in store management with a regional focus, demonstrating leadership in driving sales and operational excellence.
Education
Bachelor's degree in Business Administration, Retail Management, or a related field is preferred.
Benefits
Gucci offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts, fostering a supportive and rewarding work environment.
Culture
Gucci prides itself on a culture that values creativity, inclusivity, and innovation. Employees are encouraged to express their individuality while contributing to the brand's rich heritage and forward-thinking vision. The workplace environment is collaborative, dynamic, and focused on excellence in every aspect.